Company Overview
DMH Electric is committed to delivering exceptional electrical service through professionalism, responsiveness, and outstanding customer care. We are looking for a highly organized and customer-focused Service Coordinator to serve as the operational hub of our service department, ensuring our customers receive timely, efficient, and high-quality service.
Position Summary
The Service Coordinator is responsible for coordinating daily service operations by managing customer communications, scheduling technicians, maintaining accurate records, and supporting the Service Manager. This role is critical to keeping service operations organized, efficient, and customer-focused while ensuring technicians have the information and support they need to succeed.
Key Responsibilities
Customer Service & Communication
- Answer incoming calls and provide professional, friendly customer support.
- Serve as the primary point of contact for service requests, warranty inquiries, troubleshooting questions, and customer concerns.
- Document customer interactions and service requests in HubSpot, BuildOps, and other company systems.
- Communicate scheduling updates, appointment confirmations, and service expectations with customers.
- Relay detailed job information and customer needs to service technicians.
Scheduling & Dispatch
- Schedule service calls, repairs, diagnostics, warranty visits, and follow-up appointments.
- Coordinate technician schedules to maximize productivity and minimize downtime.
- Dispatch technicians based on skill set, availability, and job requirements.
- Proactively adjust schedules to accommodate emergencies, delays, or cancellations.
- Confirm appointment windows with homeowners and commercial customers.
Administrative & System Management
- Maintain accurate customer records, service tickets, and job documentation.
- Track service progress and ensure jobs move efficiently from scheduling through completion.
- Update internal dashboards and reports for the Service Manager.
- Maintain organized digital records for service documentation, invoices, permits, and inspections.
Permits & Inspections
- Process permits for service repairs, equipment replacements, generators, and safety corrections.
- Submit applications and required documentation to municipalities.
- Schedule inspections and coordinate with customers, inspectors, and technicians.
- Track permit and inspection status to ensure compliance before closing service jobs.
Service Support
- Prepare estimates and quotes as directed.
- Assist with warranty paperwork, change orders, and technician documentation.
- Coordinate parts and materials with purchasing and warehouse staff.
- Conduct customer follow-up calls to confirm satisfaction and resolve outstanding issues.
- Identify recurring service issues and communicate trends to management.
Team Support
- Provide administrative support to the Service Manager and service department.
- Assist other office functions during slower periods as needed.
- Promote a collaborative, customer-first culture throughout the organization.
Qualifications
- High school diploma or equivalent required; additional administrative or business education is a plus.
- Previous experience in customer service, service coordination, dispatching, or office administration preferred.
- Experience in the electrical, construction, HVAC, plumbing, or home services industry is highly desirable.
- Strong organizational and multitasking skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and experience using CRM or field service management software such as HubSpot or BuildOps is preferred.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
What You'll Bring
- Outstanding customer service mindset
- Strong organizational and time-management abilities
- Excellent communication and interpersonal skills
- Ability to prioritize multiple tasks and adapt to changing priorities
- Positive attitude and willingness to support the team wherever needed
- Commitment to accuracy, accountability, and continuous improvement
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you realize that this is a temporary 6 month position with the potential to be permanent?
Work Location: In person
