About Ice Line Quad Rinks
Ice Line Quad Rinks is a four-sheet ice facility in West Chester, Pennsylvania, serving the community through public skating, youth and adult hockey, figure skating, birthday parties, camps, and tournaments. We are committed to providing a safe, clean, and welcoming environment for guests of all ages.
Position Summary
Ice Line Quad Rinks is seeking a dependable, customer-focused individual to join our team as Front Office Staff. The front office is the first point of contact for our guests, both in person and by telephone, and is responsible for guest service, program registration and payment processing, and the daily administrative operation of the facility. Prior rink experience is not required; training is provided.
Responsibilities: Guest Service and Registration
- Greet and assist guests in a friendly and professional manner, in person and by telephone.
- Provide accurate information regarding programs, public skating sessions, rentals, and facility services.
- Process program registrations, admissions, and payments using the facility's registration and point-of-sale systems.
- Manage incoming telephone calls, voicemail, and email correspondence promptly and courteously.
- Address guest questions and concerns with professionalism, escalating to a manager when appropriate.
- Support public skating sessions and birthday parties, including tickets, wristbands, and party-room coordination.
Responsibilities: Daily Operations and Administration
- Complete opening and closing procedures, including register setup, telephone settings, and securing the office.
- Maintain the daily schedule, including locker-room assignments, ice cuts, and public event times.
- Prepare and maintain session sign-in sheets, tickets, wristbands, and facility signage.
- Perform cash-handling duties, including counting the drawer, preparing deposits, and processing credit-card batches.
- Maintain accurate records and filing, including refund documentation, party bookings, and lost and found.
- Keep the front office, information boards, and brochure racks organized, stocked, and current.
Qualifications
- Minimum age of 18. High school diploma or equivalent, or current enrollment.
- Evening, weekend, and holiday availability is required. Hours vary weekly with the facility event schedule.
- Strong interpersonal and communication skills; able to remain composed in a fast-paced environment.
- Comfort with computers and point-of-sale systems; accuracy with money handling and record keeping.
- Ability to manage multiple responsibilities simultaneously and to work productively with limited supervision.
- Ability to stand for extended periods at the front counter and to work in a cold indoor environment.
- Previous customer service experience is preferred. Knowledge of or interest in ice sports is an asset but is not required.
Pay: $14.50 - $16.00 per hour
Benefits:
Experience:
- Customer service: 1 year (Required)
Work Location: In person
