Position Title: Insurance Claims Specialist
Location: Massachusetts (Hybrid or In-Office)
Employment Type: Full-Time
Reports To: Office Manager / Agency Principal
About Us
We are a growing Massachusetts-based insurance agency dedicated to providing exceptional service and advocacy for our clients. Our team works closely with policyholders and insurance carriers to ensure claims are handled efficiently, accurately, and professionally. We are seeking a detail-oriented Insurance Claims Specialist to join our team and serve as a trusted resource throughout the claims process.
Position Summary
The Insurance Claims Specialist serves as the primary point of contact for clients reporting property, casualty, auto, and personal lines insurance claims. This role assists clients through the claims process, coordinates with insurance carriers and adjusters, maintains accurate documentation, and ensures timely resolution of claims while delivering outstanding customer service.
Key Responsibilities
- Receive and process new insurance claims for personal and commercial lines clients.
- Assist policyholders with claim reporting and required documentation.
- Communicate regularly with clients, adjusters, carriers, contractors, and attorneys regarding claim status.
- Review claim details for accuracy and completeness.
- Monitor claims throughout the lifecycle and follow up on outstanding issues.
- Maintain detailed claim records within agency management systems.
- Educate clients on policy coverage, deductibles, and claims procedures.
- Escalate complex claims to agency management when appropriate.
- Ensure compliance with Massachusetts insurance regulations and agency standards.
- Support account managers and producers with claim-related inquiries.
- Prepare claim reports and management updates as needed.
Qualifications
Required
- High school diploma or equivalent.
- Minimum 2 years of insurance agency, carrier, or claims experience.
- Strong customer service and communication skills.
- Excellent organizational and time-management abilities.
- Proficiency with Microsoft Office and agency management software.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Massachusetts Property & Casualty License.
- Experience with personal lines, commercial lines, workers' compensation, or auto claims.
- Familiarity with Applied Epic, AMS360, HawkSoft, or similar agency systems.
- Associate's or Bachelor's degree in Business, Insurance, or a related field.
Skills and Competencies
- Customer-focused mindset
- Problem-solving and analytical thinking
- Attention to detail
- Conflict resolution
- Professional written and verbal communication
- Ability to work independently and collaboratively
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Professional development and licensing support
- Hybrid work opportunities (where applicable)
How to Apply
Interested candidates should submit a resume and cover letter outlining their insurance claims experience and qualifications. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.
Join our team and help Massachusetts policyholders navigate the claims process with confidence and care.
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Leominster, MA 01453
