Serving the needs of the surrounding communities, Willoughby Hills Family Health Center offers patients a wide variety of pediatric, family medicine, radiology and cardiology services. On this team, you will join a family of caregivers, enhance your skills and build a rewarding career at Cleveland Clinic, one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.
A caregiver in this position works 8:30am to 5:00pm.
A caregiver who excels in this role will:
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
- Validate patient physician information and ensure accurate collection.
- Identify patients in need of financial counseling to ensure appropriate payment of services.
- Triage appointments, based on diagnosis, patient preferences, and physician specialty.
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
- Perform scheduling both intra- and inter-departmentally as requested by physician orders.
- Receive orders and processes as indicated by provider and schedules according to protocol.
- Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
- Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
- Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
- Communicate with patients and their families to provide detailed instructions, directions, and resources available.
Minimum qualifications for the ideal future caregiver include:
- 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
- OR 3 years of customer service concierge experience
- Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
- Knowledge of Microsoft Word and Excel applications
- Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software
Preferred qualifications for the ideal future caregiver include:
In-depth knowledge of medical terminology and/or CPT/ICD coding
