Client Service Representative Job Description
Are you ready to explore a role that will refresh your outlook and reignite your passion? Are you ready to collaborate with like minded individuals towards a common goal? Are you ready to be celebrated for your individuality and individual contributions? If you answered Yes to these questions, please keep reading below!
The Ranch Veterinary Hospital in Highlands Ranch, CO is looking for a dynamic and talented individual inspired to contribute confidently to the animal health industry. This is a unique opportunity to support a best-in-class hospital, to service pets, and pet parents in your local community. Come grow with us while working in a modern facility with state-of-the art equipment. Should you allow yourself to consider this extraordinary experience, you’ll witness how providing compassionate care, exceptional customer service, and high quality medicine can be achieved while receiving a phenomenal team member experience.
- High School Diploma
- Associates (preferred)
- 4+ years of customer service in a veterinary clinic setting preferred but not necessary
- Eligible to work in the United States
- Reliable transportation
- Ability to lift 50 Lbs
- Passion for helping others
- Professional and timely communication
- Maintain a curious and solution-oriented mindset
- A high degree of emotional intelligence and strong communication skills, with an emphasis on resolving conflict
- Demonstrate empathy and compassion towards patients, pet parents and all veterinary professionals encountered daily
- Promote an environment of safety and inclusivity, celebrating individual differences
- Excellent time management and organizational skills with the ability to multitask and prioritize
- Demonstrate strong attention to detail
- Operate with a strong sense of personal accountability and reliability
- Proficiency with technology, iOS and EzyVet specifically
- Client communication and relationship development, including phone / text, electronic (email) and in-person communications
- Patient care, including proficiency with safe and reliable restraint on an as needed basis to help support clinical team demands preferred but not necessary
- Basic mathematics
- Participate in activities to contribute to and maintain a clean and inviting environment for clients
- Support activities related to the scheduling of appointments with an emphasis on maintaining accurate records as it relates to client communications, practice activities, patient care, client concerns and financial transactions
- Successfully interact with veterinary professionals to direct inquiries and escalate complex communications when appropriate
- Proficiency with managing multi-line phone systems and desktop applications
- Excel in operating a cloud-based software application
- Support trouble-shooting of various office machines on an as needed basis (i.e. desktop mobile workstations, telephones, credit card terminals, printers and document scanners)
- Competitive salary
- Pet Discounts
- Scrub allowance
This is a full time, non-exempt position offering 5 eight hour shifts. While the schedule is expected to be consistent, changes may be necessary to meet the needs of a growing hospital. The following holidays are observed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
