Overview:
Keep critical technology systems running at peak performance while supporting the infrastructure that powers healthcare operations across the organization.
Work Style: Remote (with onsite requirements as needed)
Location: Gainesville, FL
FTE: Full-Time (1.0 FTE)
- Schedule: Monday – Friday
Manages and maintains the organization's information systems to ensure optimal performance, security, and reliability. Involves troubleshooting hardware, software, and network issues, implementing system upgrades, and coordinating with cross-functional teams to support IT infrastructure and user needs. Monitors system performance provides user guidance on best practices and develops technical documentation to standardize operations. Supports backup and disaster recovery processes to protect critical organizational data.
Responsibilities:
- Manage, maintain, and support enterprise information systems to ensure optimal performance, reliability, and security.
- Troubleshoot and resolve hardware, software, system, and network-related issues.
- Monitor system performance and proactively identify opportunities for improvement and optimization.
- Coordinate and implement system upgrades, patches, enhancements, and maintenance activities.
- Collaborate with cross-functional IT teams, vendors, and business stakeholders to support infrastructure and operational needs.
- Develop and maintain technical documentation, system procedures, and operational standards.
- Provide guidance and support to end users regarding system functionality, best practices, and security protocols.
- Assist with system administration, configuration, user access management, and performance monitoring.
- Support backup, disaster recovery, business continuity, and data protection initiatives.
- Ensure compliance with organizational security standards, policies, and regulatory requirements.
Qualifications:
Education
- High School Diploma or GED required.
- Associate's or bachelor's degree in information technology, Computer Science, Information Systems, or a related field preferred.
Experience
- Minimum of three (3) years of experience managing information systems, systems administration, or IT infrastructure.
- Proficiency in troubleshooting and resolving hardware, software, and network-related issues.
- Experience implementing system upgrades, patches, enhancements, and maintenance activities.
- Experience coordinating with cross-functional teams to support IT infrastructure and operational needs.
- Strong technical documentation, process documentation, and end-user support skills.
- Familiarity with backup, disaster recovery, and business continuity processes.
Preferred Qualifications
- Experience supporting enterprise systems in a healthcare, hospital, or large corporate environment.
- Knowledge of Active Directory, Windows Server, virtualization, cloud technologies, or enterprise applications.
- Experience monitoring system performance and implementing system improvements.
