Objective
Simpay is seeking an Onboarding Specialist who is a natural investigator of information and who has experience
assessing applications for completeness and credit decisions. This role reviews merchant applications, cross-checks
information for accuracy and legitimacy and works with sales representatives to gain additional information. The
goal of the Onboarding Specialist role is to prevent exposure to unwanted risk and fraud. The role is a part of the
Underwriting department and works closely with all areas of the business to approve and deny merchant
applications.
Responsibilities
- Log and organize incoming applications.
- Accurately and efficiently data enter merchant application information into Simpay’s systems.
- Research basic & advanced information & review merchant application information. Validate that all
information provided on the application is accurate/supported by research/external information.
- Determine and evaluate each merchant’s risk level based on the current underwriting guidelines, policies,
& procedures.
- Provide timely, effective communication to sales agents, merchants, approved third parties & other
internal or external departments - either verbal or in writing - regarding merchant applications in
adherence to the approval process.
- Guide in resolving any conflicting information found during the underwriting process. Request additional
information and supporting documentation where appropriate.
- Pull and review various basic and advanced reports and conduct searches for regulatory purposes and
assess the legitimacy and creditworthiness of the applicant.
- Interpret, explore, resolve any conflicting information found during the underwriting process.
- Complete special projects as assigned from time to time by the manager – including but not limited to
existing guide revision or new guide creation.
- Enter and check MAC & OFAC alerts into systems.
- Handle internal requests from other departments.
Requirements
- Experience working for a service-oriented, small-midsized company, is preferred
- Must have strong computer skills, experience with Microsoft Office (specifically Outlook, Word, & Excel).
- Must be able to navigate between screens, work between multiple tabs quickly, efficiently, have
knowledge of keyboard shortcuts in Windows environment, etc. This should be second nature
- Skills in data interpretation & data entry with a good speed/accuracy and low error rate.
- Excellent organizational and multitasking skills
- Excellent interpersonal communication skills (written and verbal)
- Excellent analytical and problem-solving skills a must – the ability to put smaller pieces of information
together to form a larger picture is essential
- Must be able to think outside the box solve complex problems with a lot of moving parts creatively
- Strong ability to follow instructions while using common sense to fill in missing details
- Must be detail-oriented
- Basic math skills required
Preferred Skills & Competencies
- Basic knowledge of payment processing industry or similar preferred by not required
- Ability to learn and follow complex Underwriting policies and procedures, as well as internal departmental
procedures and company policies & procedures
- Ability to make accurate, independent decisions based on data provided
- Ability to work in team driven environment, yet able to work independently
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Able to properly service our customers while maintaining a focus on reducing company exposure/loss
Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your
employment at any time with or without notice or cause.
