The CLIENT RELATIONSHIP MANAGER (CRM) is the Maintenance division's primary contact for existing maintenance clients. The CLIENT RELATIONSHIP MANAGER communicates contract specifications to the Maintenance Production Manager and works with the Maintenance team(s) to ensure services are performed profitably with high client satisfaction. This position is responsible for the necessary follow-up and follow-through to maintain positive client relationships, ensure client satisfaction, and maintain contract renewals with a focus on promoting horticultural best practices and services. The CLIENT RELATIONSHIP MANAGER will perform regular property audits and suggest enhancement landscape maintenance services to meet the property's needs, increase client satisfaction, and gain additional revenue for Rine Landscape Group.
CRM coordinates, conducts, and facilitates client transition from install project to maintenance performance
Provide clients expert advice on plant care, disease prevention, landscape design, and sustainable practices. Make data-driven decisions about plant selection, maintenance schedules, and horticultural services, ensuring clients' outdoor spaces are visually appealing, thriving, and healthy.
Prepares and presents proposals professionally, according to company standards
Ensures all proposals are prepared and approved before being presented to the client
The CRM responds to all client inquiries and requests for proposals promptly.
Maintains record and tracking of all proposals in progress and timely follow-up to maximize sales opportunities. Aggressively pursues all open proposals.
Maintains Aspire database of current, prospective, and past clients to support marketing and sales efforts
