Job Title: Customer Service Representative
Location: Worldwide Produce
Schedule: 2:30 PM – 11:00 PM, with split days off, and rotating weekend shifts.
Position Summary
Worldwide Produce is seeking a friendly, detail-oriented Customer Service Representative to support our fast-paced produce distribution operation. This role is responsible for assisting customers, entering orders accurately, and ensuring clear communication between customers, sales, and operations. The ideal candidate is comfortable handling high call volumes, multitasking, and providing excellent service while maintaining accuracy and professionalism.
Key Responsibilities
- Provide excellent customer service by answering incoming phone calls and assisting customers with questions, product information, and order support.
- Accurately enter a high volume of customer orders into the system (order entry is a primary responsibility).
- Process orders received through multiple channels including phone calls, voicemail, email, fax, and web comments.
- Monitor and review online comments or web submissions and make manual adjustments to orders when needed.
- Assist customers who may be frustrated or upset by remaining calm, professional, and solution-oriented.
- Communicate with internal departments to ensure orders are accurate and processed efficiently.
- Double-check order details to ensure accuracy and minimize errors.
- Manage multiple tasks at once while maintaining attention to detail.
- Handle voicemail order entry and follow up when necessary.
- Maintain professionalism during high-volume call periods.
- Learn and utilize company system shortcuts and internal procedures to improve efficiency.
- Work a flexible schedule including rotating weekends and occasional schedule adjustments.
Required Skills & Qualifications
- Strong customer service skills with the ability to communicate clearly and professionally over the phone.
- Comfortable working with customers and building positive relationships.
- Ability to stay calm and effectively resolve issues with upset or frustrated customers.
- Strong multitasking skills in a fast-paced environment.
- Familiarity with keyboard use and strong data entry skills.
- Computer savvy with the ability to navigate multiple systems simultaneously.
- Ability to review and double-check work for accuracy.
- Patient and comfortable performing repetitive tasks that require attention to detail.
- Ability to handle multiple incoming calls without becoming overwhelmed.
- Bilingual (Spanish/English) preferred.
- Basic knowledge of produce or food products is a plus.
- Open-minded, adaptable, and willing to learn.
- Friendly, professional demeanor with a positive attitude.
Work Environment
This position operates in a fast-paced office environment within a produce distribution facility. The role requires frequent phone communication, computer work, and coordination with multiple departments to support daily operations.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you comfortable performing repetitive tasks as part of your daily responsibilities?
- Are you comfortable listening to prerecorded messages and accurately entering customer orders?
Experience:
- Food industry: 4 years (Required)
- Multitasking: 4 years (Required)
- Customer service: 4 years (Required)
Language:
Ability to Commute:
- Los Angeles, CA 90058 (Required)
Work Location: In person
