NetSuite Support Consultant (Mid-Level)
Remote (with occasional commuting distance to White Plains, NY) | Full-Time | Mid-Level (3–6 years)
Who we are
Coast Technology Services is an ERP and FP&A consulting firm built by former controllers, accounting managers, and finance directors — not career consultants who learned accounting from a textbook. Our team averages 25+ years of experience and works exclusively at a senior level, meaning clients get direct access to the people actually doing the work rather than being handed off to junior staff or tier-1 support. We implement and optimize systems like Acumatica, Microsoft Dynamics, and NetSuite, build out FP&A and integration solutions, and increasingly help clients apply AI to real finance workflows — all with an eye toward long-term partnership, reflected in client relationships that average 15+ years.
Position Summary
We are seeking a Mid-Level NetSuite Support Consultant to join our managed services and client support practice. This role is responsible for providing ongoing functional and technical support to existing NetSuite clients, resolving day-to-day issues, fulfilling service requests, and supporting active project work as needed. The ideal candidate is a strong troubleshooter who can manage multiple client tickets, communicate clearly with end users, and keep client systems running smoothly post-implementation. Although this role is remote, it would require onsite visits to our client in White Plains, NY once a month. Candidates must live within commuting distance to White Plains, NY.
Key Responsibilities
- Serve as a primary point of contact for client support tickets, triaging and resolving functional and configuration issues in a timely manner
- Manage and prioritize an active support ticket queue across multiple clients using a helpdesk/ticketing system
- Troubleshoot day-to-day NetSuite issues across Financials, Order-to-Cash, Procure-to-Pay, Inventory, and CRM modules
- Fulfill client service requests such as saved search updates, report modifications, workflow adjustments, role/permission changes, and minor configuration changes
- Provide support for integrations (payroll, banking, third-party applications) when issues arise, coordinating with technical resources as needed
- Assist project teams with post-go-live stabilization, enhancement requests, and small-scale project work as capacity allows
- Support user acceptance testing (UAT) and validation activities during client upgrades or feature releases
- Document support resolutions, known issues, and client-specific configuration notes for internal knowledge base
- Provide end-user training and how-to guidance in response to client questions
- Escalate complex technical issues (SuiteScript, custom integrations) to senior technical or development resources
- Track and report on ticket volume, resolution times, and client satisfaction metrics
- Maintain strong client relationships through responsive, professional communication
Required Qualifications
- Live within commuting distance to White Plains, NY with the ability to be onsite as required (required)
- 3–6 years of hands-on NetSuite support, administration, or consulting experience in both a synchronous and asynchronous environment (required)
- Strong understanding of core NetSuite Financials modules (GL, AP, AR, Fixed Assets) (required)
- Experience supporting NetSuite in a live production environment (post-implementation) (required)
- Excellent client-facing communication skills, both written and verbal (required)
- Familiarity with saved searches, SuiteAnalytics (SuiteQL), workflows, and basic customization tools
- Solid understanding of accounting/finance principles
- Strong troubleshooting skills and ability to manage a multi-client ticket queue
- Ability to prioritize and manage competing support demands across multiple accounts
Preferred Qualifications
- NetSuite ERP Consultant Certification or SuiteFoundation Certification
- Experience with a ticketing/helpdesk platform (e.g., Zendesk, Freshdesk, Jira Service Management)
- Familiarity with SuiteScript for basic script troubleshooting (not required to write from scratch)
- Experience supporting integration/iPaaS platforms (Celigo, Boomi, or similar)
- Prior experience in a managed services or NetSuite Solution Provider support role
- Exposure to distribution, manufacturing, or professional services industries
Compensation
Base Salary Range: $95,000 – $120,000, commensurate with experience, certifications, and client support skill set. Total compensation may also include performance bonuses paid quarterly (typically 5–10% of base) and standard benefits (medical/dental/vision, 401(k), plus match, unlimited PTO).
Pay: $95,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- This role will require you to visit a client in White Plains, New York about once a month. Travel will not be reimbursed. Are you ok with this?
Experience:
- NetSuite support in a synchronous/asynchronous environment: 3 years (Required)
- core NetSuite Financials modules (GL, AP, AR, Fixed Assets): 3 years (Required)
- NetSuite in a live prod environment (post-implementation): 3 years (Required)
Work Location: Remote
