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Primary Purpose of Organizational Unit
The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill’s campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.
Position Summary
Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, manage high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transportation & Parking operations Center. Transportation and Parking staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.
Minimum Education and Experience Requirements
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Management Preferences
Experience generating data reports. Experience communicating with all customer types via multiple professional platforms (in-person, email, telephone, virtual/video).
Special Physical/Mental Requirements
Ability to move 25+ pounds with or without accommodation on an infrequent basis. Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work)
Campus Security Authority Responsibilities
Not Applicable.
