Position Description:
Hours 11p-7a
Key Responsibilities:
Welcome and assist guests during overnight hours
Check guests in and out of the hotel
Answer phone calls and respond to guest requests
Handle reservations and room assignments
Process payments and maintain accurate guest accounts
Balance daily financial transactions and reconcile cash, credit card, and billing records
Run end-of-day reports and complete the hotel's nightly audit process
Address guest concerns and resolve issues professionally
Monitor hotel security and respond to emergencies as needed
Prepare reports for management and the morning shift
Qualifications:
High school diploma or GED preferred
Customer service experience preferred
Basic computer and math skills
Strong communication and problem-solving abilities
Ability to work independently overnight
Attention to detail and accuracy with financial records
Skills Needed:
Customer service
Cash handling and bookkeeping
Multitasking
Organization
Reliability and punctuality
Computer proficiency
