Provides an excellent guest lounge experience by serving quality food and creating hand-crafted alcoholic and non-alcoholic drinks with a focus on superior customer service.
Our staff prides itself on providing outstanding hospitality to our guests, and our Food and Beverage team is a significant part of this.
Essential Duties and Responsibilities
The following essential duties may be carried out with or without reasonable accommodation:
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Verifies age requirements before serving alcoholic beverages and follows other applicable serving laws.
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Takes food and beverage orders from customers and serves food and drinks as requested, paying extreme attention to detail.
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Maximizes the revenue by discussing amenities and upselling all facets of the property.
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Follows all cleaning, safety, and food service standards of the hotel and of federal, state, and local laws.
- Mixes beverages using an extensive range of ingredients including liquor, bitters, soda, water sugar, and fruits.
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Converses with patrons and satisfies requests in a timely manner.
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Accurately records orders and collects payment; processes related closing paperwork.
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Maintains a clean and sanitary space.
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Maintains a high level of professional appearance and demeanor.
- Follows all policies and procedures.
Property-Specific Essential Duties
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May serve food and beverages to groups during special events.
Other Duties and Responsibilities Performed Occasionally
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Monitors inventory of supplies and prepares orders for approval, checks all deliveries for accuracy, when needed.
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Unloads boxes of products and stores in designated liquor room in a neat and organized manner.
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Other duties as assigned by manager.
Knowledge, Skills, and Abilities
- Knowledge of common alcohol pairings and taste.
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Knowledge of, or ability to learn, applicable state and local liquor laws.
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Knowledge of, or ability to learn, applicable food safety standards and regulations.
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Demonstratable conversational and customer service skills.
- Knowledge of legal consumption, overconsumption, and tactful resolution of inebriated guest situations.
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Able to perform a wide variety of tasks and remain calm during busy/stressful times.
- Must be self-motivated.
- Must be able to work a flexible schedule that includes weekends, evenings, and holidays.
- Must be age 21 or over.
- General knowledge of chemical safety, bloodborne pathogen safety.
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Ability to extending arms over head, bending and stooping to perform tasks.
- Ability to crouch, kneel, and reach to perform tasks.
- Ability to push and/or pull tables or other furniture weighing up to 100 lbs.
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Ability to lift 50 lbs. with or without assistance.
- High school diploma or equivalent preferred.
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Prior food and beverage or catering experience preferred.
License or Certification Required
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Obtain and maintain TIPS training through the designated provider within 90 days of hire.
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Obtain and maintain applicable food and beverage licenses and certifications.
