Job Summary
A well-established, high-performing import dealership in DutchessCounty, NY is seeking an experienced Service Manager to lead and optimize a busy service department.
This is a leadership role for someone who understands how to run an efficient, profitable, and process-driven operation while building a strong, team-oriented culture. We are looking for a hands-on leader with a proven track record who thrives on accountability, performance, and developing people.
What We’re Looking For:
- Proven track record of success as a dealership Service Manager
- Strong leader who is not afraid to hold team members accountable
- Hands-on, involved manager who leads from the front
- Team player with a culture-is-everything mindset
- Strong understanding of service department KPIs including:
- RO count
- Hours per RO
- ELR
- CSI
- Retention
- Productivity
- Experience with OEM processes
- Operator mindset — someone who understands performance is driven by execution, process, and numbers
- Strong communication, organizational, and leadership skills
Key Responsibilities:
- Monitor and drive advisor and technician performance metrics daily, weekly, and monthly
- Maintain accountability across the department while fostering a positive, high-performance culture
- Oversee and maximize effectiveness of video MPI processes
- Drive customer retention and long-term loyalty strategies
- Manage and optimize loaner fleet utilization and turn rates
- Ensure all service workflows and processes are executed consistently at a high level
- Partner with ownership and upper management to identify growth opportunities and improve profitability
- Lead, mentor, and develop a winning service team
What You’ll Walk Into:
- A stable, well-run dealership with strong existing processes
- Strong support from ownership and upper management
- Opportunity to make a major impact on culture, growth, and profitability
- High-performing store with room for continued growth and optimization
Compensation & Benefits:
- $135,000 – $175,000+ compensation package
- Performance-based incentives tied to results
- 401(k)
- Health insurance
- Dental insurance
Pay: $135,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
