We are looking for someone to build a department, not manage one.
Crossway HomeCare exists to improve the health and quality of life of every patient we serve. Our mission is lived through our people, our culture, and our unwavering commitment to exceptional care.
As we enter an exciting new season of growth, we are seeking an experienced Director of Clinical Services (RN) who is passionate about developing leaders, building systems, and creating an exceptional clinical experience for our patients, caregivers, and referral partners.
If you are looking for a position where you can simply maintain operations, this role is probably not for you.
If you love building high-performing teams, coaching leaders, solving complex problems, and helping an organization grow while maintaining outstanding clinical quality, we would love to meet you.
Work Model: In-Person, Monday–Friday, 8:00 AM – 5:00 PM
· This can be a hybrid role and may require homecare visits, and/or on-the-road training as needed.
Qualified candidates interested in joining a supportive, mission-driven home care team are encouraged to apply. Candidates may also contact us directly at [email protected] with any questions.
What You’ll Do:
You will provide strategic and operational leadership for all clinical services while ensuring outstanding patient outcomes, regulatory compliance, and a culture of excellence.
Responsibilities include:
- Lead and develop the clinical leadership team.
- Recruit, coach, and retain exceptional nurses.
- Oversee patient care delivery and clinical operations.
- Ensure compliance with all Massachusetts and federal home care regulations.
- Lead Quality Assurance and Performance Improvement (QAPI).
- Drive clinical productivity and operational efficiency.
- Partner with referral sources and community healthcare organizations.
- Maintain survey readiness at all times.
- Develop systems that support sustainable growth.
- Collaborate closely with executive leadership to achieve organizational goals.
What Success Looks Like:
Within your first year you will have helped:
- Strengthen and develop the clinical leadership team.
- Improve staff engagement and retention.
- Maintain outstanding clinical quality.
- Improve operational efficiency.
- Support continued organizational growth.
- Build systems that allow Crossway to scale while preserving our culture.
Qualifications:
- Active Massachusetts Registered Nurse (RN) license.
- Home health leadership experience required.
- Experience supervising multidisciplinary clinical teams.
- Strong knowledge of Massachusetts home care regulations.
- Experience with quality improvement and regulatory surveys.
- Excellent leadership, communication, and organizational skills.
The Leader We’re Looking For:
You are someone who:
- Leads with humility.
- Builds trust quickly.
- Coaches rather than controls.
- Takes ownership.
- Uses data to make decisions.
- Remains calm under pressure.
- Develops future leaders.
- Believes culture is as important as compliance.
- Wants to leave an organization stronger than you found it.
Why Crossway?
At Crossway, we believe our people are our greatest investment.
We are building an organization where exceptional people provide exceptional care through strong leadership, meaningful relationships, and a commitment to continuous improvement.
If you are looking for an opportunity to build something meaningful and make a lasting impact on patients, families, and caregivers, we encourage you to apply.
Thank you for your interest in Crossway Homecare. Please send us a message on Indeed, email [email protected] or call our office directly at (978)683-3000 to apply and speak to HR.
Pay: Up to $140,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
