Agency Overview:
To read Homeward Alliance’s Organizational Overview, Mission, and Core Values; Equal Employment Opportunity (EEO), Affirmative Action, and Anti-Discrimination statements, visit https://www.homewardalliance.org/hwa/careers/
Homeward Alliance encourages applications from BIPOC, individuals who have experienced homelessness, and those holding marginalized identities. People with criminal justice system involvement are also encouraged to apply. Background checks are run only after an offer is extended, and candidates are given the opportunity to speak with the hiring manager about the results if desired.
Homeward Alliance serves as the Collaborative Applicant and the HMIS Lead Agency for the Northern Colorado Continuum of Care (NoCO CoC). The NoCO CoC is a HUD-recognized regional entity working to make homelessness rare, brief, and non-recurring in Larimer and Weld counties.
Position Summary:
The CES (Coordinated Entry System) Specialist reports to the CoC Director and is responsible for overseeing the administration, coordination, and continuous improvement of the Coordinated Entry System (CES) within the Northern Colorado Continuum of Care (NoCO CoC). This role ensures an efficient and equitable housing placement process by collaborating with community partners, refining system policies and procedures, and facilitating training initiatives.
The CES Specialist leads coordination of Coordinated Entry activities across the CoC, including facilitation of the CAHPS Steering Committee and communication with partner agencies participating in the by-name list process. The CES Specialist is responsible for supporting the day-to-day functioning of the Coordinated Entry process, ensuring assessments, prioritization, referrals, and partner participation occur consistently across the CoC.
Additionally, the CES Specialist works closely with the HMIS team to support data-informed evaluation efforts that strengthen system performance, equity, and access for vulnerable populations.
The CES Specialist works closely with CoC staff and community partners to ensure Coordinated Entry operations align with CoC priorities, grant requirements, and HUD Coordinated Entry guidance.
This position requires strong facilitation, analytical skills, and the ability to foster collaboration among diverse stakeholders.
RESPONSIBILITIES:
Data Management & Analytics
· Manage Coordinated Entry System (CAHPS) data for individuals experiencing homelessness in Northern Colorado using HMIS and Vela.
· Create and analyze custom reports in HMIS using Looker software to monitor CAHPS data quality, enrollments, outcomes, and system performance.
· Integrate and maintain a confidential, de-identified client list of victims of domestic violence using CAHPS data by working with local victim service providers.
· Support preparation of Coordinated Entry data and metrics for grant reporting, system performance monitoring, and other CoC data requests.
Collaboration & Facilitation
· Convene and facilitate Coordinated Entry case conferencing meetings with CAHPS partners to coordinate identification, assessment, prioritization, referral, and housing navigation for households on the by-name list, while working collaboratively with partners to address barriers to housing placement.
· Lead and facilitate the CAHPS Steering Committee, including agenda development, coordination of partner participation, and tracking progress on Coordinated Entry system improvements.
· Participate in CAHPS-related meetings, including but not limited to the CAHPS Steering Committee, external stakeholders, and other CoC meetings as needed.
· Serve as the primary operational contact for Coordinated Entry partners across the CoC, managing relationships with CAHPS Liaisons, supporting partner coordination, communication, and data quality across participating agencies, and responding to the Coordinated Entry Helpdesk tickets.
· Build and maintain collaborative relationships with local government agencies, housing providers, victim service providers, healthcare organization, and nonprofit partner to strengthen CAHPS participation and regional system alignment.
Systems Monitoring & Improvement
· Analyze CAHPS data using an equity lens to identify areas for system improvement.
· Ensure all Coordinated Entry phases are implemented consistently across participating agencies in accordance with HUD Coordinated Entry requirements and CoC policies.
· Provide performance monitoring and continuous quality improvement efforts to ensure a strong and responsive Coordinated Entry System.
· Monitor housing referrals made through the CAHP system and support collaborative efforts to remove barriers to housing for households on the by-name list; problem-solve areas for improvement with CAHPS partners in referral processes and outcomes.
· Ensure CAHPS program compliance with data privacy and confidentiality standards, including protections necessary for victims of domestic violence.
· Support System Performance committee work related to improving CAHPS data.
· Develop, revise, implement, and maintain Coordinated Entry policies, procedures, forms, workflows, trainings and guidance documents to ensure alignment with HUD requirements and CoC priorities.
· Monitor Coordinated Entry workflow and partner participation to ensure assessments, prioritization, and referrals occur consistently across participating agencies.
· Monitor FindHelp programs, including the coordination of training needs with resource navigation staff and timely updates to public facing programming.
· Lead cross-functional projects that strengthen CAHPS operations, including implementation of new technologies, workflows, assessment processes, and system improvement initiatives.
Training & Capacity Building
· Collaborate with Designated Partner Agency Liaisons (DPALs), CAHPS Liaisons, the HMIS team, and domestic violence service providers to ensure the quality of data on the by-name list for all populations.
· Collaborate with the CAHPS/HMIS team to onboard and monitor partners to the data management efforts of the CAHPS process.
· Act as a point of contact for any CAHPS-specific HMIS issues.
· Design, develop, and deliver training materials, operation guidance, job aids, and technical assistance to support consistent implementation of CAHPS policies, workflows, and technology across partner agencies.
· Provide guidance to partners on Coordinated Entry policies, prioritization standards, and referral procedures to ensure consistent implementation across the CoC.
Resource Development & Reporting
· Provide Coordinated Entry system data, narrative input, and operational context for CoC funding applications, grant reports, and system performance discussions.
Skills and Qualifications
· Ability to manage multiple projects.
· Strong written and verbal communication skills.
· Strong meeting facilitation and leadership skills, with the ability to maintain focus, guide discussions, and ensure productive outcomes.
· Computer proficiency.
· Strong decision-making and analytical abilities.
· Strong collaboration skills.
· Ability and desire to collaborate with diverse perspectives.
· Ability to work independently.
· A high degree of accuracy, organization, thoroughness, and attention to detail required.
· Experience in HMIS or other similar data systems, data analysis, and/or reporting.
· Bi-lingual (English/Spanish) preferred.
· High level of comfort with learning, building and applying new skills in technical areas; technical aptitude.
· Quick learner with attention to detail, timeliness, and ability to organize, prioritize and manage multiple tasks.
· Ability to maintain a high level of confidentiality and professionalism providing email, telephone, and in-person support and training.
· Reliable, self-motivated and able to work independently, while meeting commitments and managing certain tasks with minimal supervision.
· Ability to be innovative and creative in solving problems and work logically when troubleshooting and resolving issues.
Education/Experience Requirements
· Minimum of 3+ years of customer support experience in software environment required.
· Associate’s degree preferred.
· Two years’ experience of formal education, training, and/or experience that demonstrates required knowledge, skills, and abilities related CoC and HMIS work experience; community engagement, facilitation, and/or coordination
· Applicants of diverse backgrounds and/or lived experience encouraged.
Schedule, Salary and Benefits
· Regular schedule is Monday-Friday, 8:00am-5:00pm.
· Position may require working in person but will be considered mostly a hybrid position.
· Occasional evening and weekend hours may be required.
· Salary Range: $50k - $58k
· For a list of benefits visit https://www.homewardalliance.org/hwa/careers/
Please include a Cover Letter with your application.
POSITION WILL REMAIN OPEN UNTIL FILLED
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Fort Collins, CO 80524
