About Us
Abra Kadabra Environmental Services is a fast-growing pest and wildlife control company dedicated to delivering exceptional customer service and building lasting relationships with our commercial clients. We're looking for an organized, customer-focused Commercial Account Manager to support our Commercial Account Executive and help manage our growing portfolio of commercial accounts.
If you're someone who enjoys building relationships, staying organized, and making sure customers receive outstanding service, we'd love to meet you.
Position Summary
The Commercial Account Manager serves as the operational backbone of our commercial sales division. This role supports the Commercial Account Executive by scheduling appointments, coordinating jobs, managing customer accounts, following up with clients, and ensuring every commercial customer receives a five-star experience.
This position also provides administrative and customer service support to our inside sales team, helping ensure inspections, estimates, and service appointments are scheduled efficiently.
ResponsibilitiesCommercial Account Management
- Support the Commercial Account Executive with day-to-day account management.
- Build and maintain strong relationships with commercial customers.
- Manage customer communications through phone, email, and text.
- Schedule recurring services, inspections, and follow-up appointments.
- Assist with contract renewals and ongoing customer retention.
- Maintain accurate customer records within company software.
Scheduling & Coordination
- Schedule inspections, estimates, and commercial service appointments.
- Coordinate technician schedules with operations.
- Ensure jobs are properly assigned and communicated.
- Monitor scheduling to maximize efficiency and customer satisfaction.
Customer Service
- Serve as the primary point of contact for commercial customers.
- Resolve customer questions and concerns professionally.
- Provide timely updates regarding scheduled services.
- Deliver an exceptional customer experience from first contact through completed service.
Sales & Administrative Support
- Assist the inside sales team with scheduling appointments.
- Support follow-up communication on pending estimates and opportunities.
- Prepare customer documentation, proposals, and service agreements.
- Maintain CRM records, notes, and account activity.
- Assist with reporting and other administrative projects.
Qualifications
- 2+ years of customer service, account management, scheduling, or administrative experience.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Detail-oriented with excellent follow-through.
- Proficient with Microsoft Office, Google Workspace, and CRM software.
- Professional, dependable, and customer-focused.
Preferred Qualifications
- Experience in pest control, wildlife control, HVAC, landscaping, construction, or other home/commercial service industries.
- Previous scheduling, dispatching, or account management experience.
- Experience working with CRM or scheduling software.
What Success Looks Like
- Commercial customers receive prompt, professional communication.
- Appointments and services are scheduled accurately and efficiently.
- Customer accounts are well-maintained and organized.
- Strong customer retention and satisfaction.
- Excellent teamwork with the Commercial Account Executive, Inside Sales, and Operations departments.
Compensation & Benefits
- $20.00–$25.00 per hour, based on experience
- Full-time position
- Paid training
- Paid holidays and PTO (where applicable)
- Opportunities for advancement within a growing company
- Supportive and team-oriented work environment
Why Join Abra Kadabra?
At Abra Kadabra Environmental Services, you'll play a key role in helping businesses protect their properties while providing an exceptional customer experience. We believe in investing in our people and creating opportunities for career growth. If you're organized, driven, and passionate about customer service, we'd love to have you on our team!
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
