PLEASE ONLY APPLY IF YOU LIVE IN A 30 MILE RADIUS OF OUR OFFICE IN SOUTHWEST OKC!
At the bottom of this posting you will find a copy of the "job description" for this position. It's the listing of the tasks, duties and specific responsibilities.
However, here are the most important things for you to know before you consider applying for this position:
Our company vision statement is this... "Visiting Angels is making the world a better place for Seniors and for the Heroes who care for them!" I want a team member who can get excited about that kind of daily challenge. Not just showing up to work, but showing up every day to make the world a better place!
It will be great if that person also has home health background, and I need them to be able to work full-time. We're located at 11629 S Western in Southwest Oklahoma City.
1) If you are a fantastic Long Term Care Aide with a long track record in the industry, or past work history actually working in an office.
2) This is a full time position with health benefits. The starting pay is $16.00 per hour, and would be 37 hours per week in the office work, plus 3 hours of on call time for a total of 40 hours. We have some flexibility on work schedule. If you need a larger salary, I understand... but this package is not negotiable, so I don't want you to waste your time or mine.
3) This job would involve scheduling staff for home health shifts, and helping manage the database and paperwork for those staff members.
4) After 3 months you would have the potential to begin earning profit sharing bonuses based on the growth of the company.
5) You would also be cross training to respond to calls with client leads and potential customers.
6) The last thing I would want to do is hurt your feelings, but if you don't have any actual office or home health experience or education, and you contact me about this job, I will be honest but direct that you are not a candidate! I would hate to hurt your feelings, but I have to be true to my business!
7) If you don't have a sense of humor, don't love life or you are a grumpy personality, then you don't need to apply. You wouldn't fit in, and you'd be miserable, and so would we. This is a great, fun place to work, and we're really focused on keeping it that way.
8) SO... if you're interested AND qualified, and you either have questions or would like to apply, respond to this ad!!!
JOB DESCRIPTION
The Client Care Manager is a member of the agency who assists in enlistment, supervision, evaluation and oversight of all field employees. This position assists with proper staffing of all client cases, works in training and/or enlistment of new caregivers, & works closely with the Director.
Qualifications
- Must have reliable transportation, a valid driver’s license, working telephone number and auto insurance.
- Scheduling experience desired but not required.
- Must be proficient in Word, Outlook & Excel.
- HHA, LTCA or CNA with current certifications!
- Shared Tasks, Duties, and Responsibilities
CUSTOMER SERVICE
- Represents Visiting Angels as a front line customer service liaison between clients, caregivers, and agency. Explains agreement to clients and quotes prices as necessary.
- Assesses client/family needs, physical and emotional conditions, and responses to the plan of care.
- Maintains confidentiality regarding clients, agency business, and healthcare staff.
- Acts as a resource in the identification and resolution of client needs.
- Maintains and submits documentation & reports within time parameters as required by agency policy and/or the Administrator.
- Uses excellent customer skills in dealing with all contacts.
- Documents communication with referral sources, caregivers, clients, potential clients and others in Call Center on AxisCare data management software.
- Responds to external requests for information about services offered by agency.
- Assists with identifying and handling the needs of the clients and caregivers in regards to staffing and scheduling.
- Completes other duties as assigned.
SCHEDULING
- Observes and communicates to office staff and/or the Administrator caregiver skill level and competence level in relation to client’s needs.
- Works with other schedulers in preparing master schedule and gives caregiver assignments.
- Work ON CALL after hours once every three weeks, covering the phones to fill shifts after hours for one week at a time.
- Maintains an active list of available caregivers to facilitate prompt assignment.
- Makes every possible effort to cover shifts up to covering the shift personally until caregiver can takeover.
- Assist in staffing cases according to agency guidelines and client needs, being proactive in meeting the needs of both caregiver and client.
- Mans after hours phone every third week.
- Maintains a weekly schedule of clients and documents schedule changes.
CAREGIVER MANAGEMENT
- Supervises, counsels and enforces policy/rules with field staff keeping them accountable and informed of changes or issues in a timely manner.
- Tracks receipt of all incoming field personnel daily notes documentation for caregivers.
- Makes initial follow up calls on caregiver leads, coordinates Round 1 potential employee application sessions, including following up with all references.
- Track caregiver’s performance through use of the 1 Plus Point System.
- Ensure caregiver reminders are up-to-date.
- Set up schedule for inputting new employees into OESC.
- Make sure we have a printed OSBI form in every caregiver Personnel folder.
- Oversees input and management of all initial data for both caregivers into the database, as well as the paper filing system.
- Assists in the evaluation of the field employees, helps interview potential employees and assists with the hiring process.
OPERATIONS
- Participates in team meetings and in-service programs.
- Communicates with Administrator any situation that is questionable.
- Assists in maintaining a clean and safe environment within the office. Vacuuming, dusting, emptying trash, cleaning bathroom.
- Set up schedule for physical & computer file review of clients and caregiver. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements which may be inherent in the position.
Range and Motion Requirements
- Normal or corrected vision and hearing to normal or near normal range.
- Manual and finger dexterity with hand/eye coordination.
- Requires physical ability to perform job related lifting, walking through large parking lots or facilities, and sitting for extended periods of time.
- Able to fill in on home care shifts as needed.
- PAID VACATION & GROWTH BONUSES ARE A BENEFIT OF THIS JOB AFTER 90 DAYS!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to do a drug test?
- Do you live within 30 miles of our office location?
License/Certification:
Work Location: In person
