Job Description:
The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.
What Will You Be Doing?
Key Responsibilities:
Change Planning & Execution (ADKAR)
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Own full ADKAR lifecycle: impact, risk, communications, training, adoption
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Conduct change impact and readiness assessments
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Identify risks/resistance and execute mitigation plans
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Own training strategy and deliverables (course outlines, curriculum, and training documentation)
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Deliver all change artifacts (comms, stakeholder plans, adoption tracking)
Agile Delivery Integration
Align change work to Agile lifecycle (design build test release
- adoption)
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Embed change activities into project plans and sprint cycles
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Partner closely with product, tech, and project teams
Stakeholder Alignment & Communication
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Clearly articulate the “why” behind changes
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Build alignment across business + technology stakeholders
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Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
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Drive engagement and buy-in at all levels
Strategic Thinking & Business Alignment
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Connect change efforts to business outcomes, operating model, and future state
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Identify adoption risks and influence solution/design improvements
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Monitor adoption metrics and adjust plans to improve outcomes
Leadership & Influence
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Coach leaders and teams through change
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Influence without authority across cross-functional teams
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Act as a trusted partner to both technologists and functional leaders
What Do You Need to Bring?
Required Qualifications (Must-Haves)
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Minimum 3 years of change management experience (non-negotiable)
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Proven experience executing end-to-end change (ADKAR or similar)
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Strong communication and executive storytelling skills
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Ability to build relationships and drive alignment across stakeholders
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Experience supporting enterprise technology or transformation initiatives
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Strong problem-solving and strategic thinking skills
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Ability to operate independently in a fast-paced, ambiguous environment
Preferred Qualifications (Nice-to-Haves)
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Change management certification (e.g., Prosci)
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Experience working in Agile / product delivery environments
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Exposure to large-scale digital, data, or AI transformations
Success Measures
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High adoption and effective use of new tools/processes
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Strong stakeholder alignment and positive feedback
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On-time delivery of change plans and deliverables
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Measurable improvement in adoption, engagement, and business outcomes
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Ability to proactively identify and mitigate adoption risks
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
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Incentive bonus program
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401(K) savings plan with company match
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Annual companywide review process
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Flexible spending accounts
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Medical, dental and vision insurance
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Life and disability insurance
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Associate assistance program
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Paid parental and adoption leave
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Access to fertility and adoption benefits through Carrot
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Access to mental health and wellness app, Headspace
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Paid Caregiver Leave
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Mobile Stipend
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Paid time off and one paid volunteer day per year, allowing you to give back to your community
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Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
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Seven associate wellness half days per year
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Merchandise discount on all of our brands
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Opportunities for career advancement, we believe in promoting from within
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Access to multiple Associate Resource Groups
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Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
