Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients and visitors, providing exceptional support and ensuring smooth communication across all channels. Your enthusiasm and organizational skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and customer service expertise while supporting our company’s mission to deliver outstanding service.
Responsibilities
- Greet visitors and clients warmly, managing front desk operations with professionalism and friendliness
- Handle multi-line phone systems, directing calls accurately and courteously
- Manage appointment scheduling and calendar coordination using productivity software and Google Workspace tools
- Perform data entry tasks with high accuracy, maintaining organized records and filing systems
- Assist with office management duties such as supply inventory, document proofreading, and filing
- Provide customer support via phone, email, or in person, addressing inquiries promptly and effectively
- Support administrative functions including bookkeeping, calendar management, and basic office troubleshooting
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong computer literacy with excellent typing speed and data entry accuracy
- Experience with QuickBooks
- Exceptional phone etiquette skills with experience managing multi-line phone systems
- Bilingual abilities are highly desirable to serve diverse client needs (not necessary)
- Previous office or clerical experience
- Excellent organizational skills with the ability to prioritize tasks efficiently
- Technical proficiency in office management tools and productivity software
- Strong attention to detail for proofreading, filing, and document management
- Effective time management skills to handle multiple responsibilities seamlessly
- Customer service experience demonstrating patience, professionalism, and problem-solving abilities
- Personal assistant or receptionist experience is advantageous for understanding specialized workflows
Join us to be part of a vibrant team committed to delivering top-tier service while advancing your administrative career!
Pay: $15.00 - $20.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Work Location: In person
