Communicate clearly, compassionately, and with empathy when speaking with internal team members and residents
Provide exceptional customer service when interacting with residents
Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
Set the bar for acting with integrity and demonstrating support for Tricon's core values
Manage day-to-day activity of Maintenance Technicians to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance
Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians
React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues
Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
Conduct weekly team meetings to communicate project updates, completion, or changes
Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents
Ensure that all maintenance projects meet Tricon quality standards
Assist with the implementation of corporate processes, training, and enforcement of policy
Adhere to and manage team to standards of service and work procedures
Effectively set and manage to deadlines
Oversee the scope of work on assigned projects
Oversee and manage (to budget and timeline) all assigned work
Ensure maintenance department objectives and key metrics are met
Communicate with team members to support the development of short and long-range goals
Proactively and courteously communicate with existing and future residents
Responsible for reviewing and communicating monthly budget and key metric performance
