REPORTS TO: V.P. of Lending
Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interest of the credit union.
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Monitor payments for late and/or delinquency status. Follow up on delinquent, highbalance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.
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Contact high balance and/or delinquent members by telephone and mail to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
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Notify cosigners regarding status of delinquent accounts.
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Update files and system accounts via the credit union’s delinquent loan recovery system.
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Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, chargeoff list, etc.
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Research payroll deductions, stops, starts, and changes as they may affect the status of a loan payment.
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Monitor and maintain insurance information on collateralized loans. Contact members regarding any insurance cancellations or changes.
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Respond to requests for information and/or subpoena and garnishment notices.
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Determine when collateral should be repossessed, after conferring with Manager/CEO, and serve as liaison with attorneys or agencies in handling repossession of collateral.
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Work with attorneys to file claims and attend hearings, and coordinate with trustees for all bankruptcy filings.
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Investigate and correct discrepancies in loan applications and credit bureau reports.
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Maintain detailed record of all communications made with member regarding delinquency.
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Prepare information needed or required by collection agency, and post receipts from collection agency.
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Monitor negative share balance accounts and contact member by telephone and mail to bring accounts to a current status.
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Work with insurance company and members, when appropriate, on filing disability and death claims.
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Perform quality control functions on processed loans to ensure compliance of policy and procedures are followed.
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Perform other duties as assigned by supervisors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents.
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Experience in Consumer Collections is preferred as well as Credit Union experience but not required.
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Excellent negotiation skills
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Strong communication skills
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Ability to work independently and as part of a team
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Knowledge of state and federal regulations regarding debt collection
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Proficiency in Microsoft Office Suite and collection software
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
FLSA: Non-exempt
Location: In our main branch located at 65 Wright Circle, Auburn NY 13021.
Benefits: Health
Dental
401K match up to 5%
Accidental Death and Dismemberment Insurance
PTO includes Sick, Personal, and Vacation.
Schedule: Monday – Friday, 8:30 - 5
For decades, Auburn Community Federal Credit Union has been a trusted provider for a variety of financial services for Cayuga County, NY and the greater Auburn, NY community. Whether you have $5 in a savings account or a $25,000 loan with Auburn Community Federal Credit Union, you’re treated the same with the same amount of dedicated, friendly service. Our credit union is local which means our decisions are local and always in the best interest of our members and the community.
