Overview:
Marriott Hotel Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.
We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring full time and part time positions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.
Responsibilities:
- Greet and welcome guests upon arrival and departure
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Check guests in and out efficiently and accurately
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Manage reservations via phone, email, and in-person
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Handle guest inquiries, requests, and complaints promptly and professionally
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Process payments and manage the cash drawer
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Provide information about the hotel, available rooms, rates, and amenities
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Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
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Maintain a neat and organized front desk area
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Adhere to all hotel policies, procedures, and safety guidelines
Qualifications:
- High school diploma or equivalent
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Previous experience in a customer service role, preferably in the hospitality industry
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Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Ability to work a flexible schedule, including nights, weekends, and holidays
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Professional appearance and demeanor
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Ability to stand for extended periods
Benefits:
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Competitive pay
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Health, dental, and vision insurance
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Paid time off
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Opportunities for career advancement and professional development
Compensation Range:
The compensation for this position is $16.00/hour based on qualifications and experience.
What we offer:
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Competitive starting wages
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Health, Dental, Vision and other benefits available after 60 days
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DailyPay
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401k
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Paid Training
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Paid PTO
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Referral program
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Discounts at all Kinseth Hotel Corporation hotels and restaurants
