Compensation Range: starting at $60,000 based on skillset and experience + up to 10% performance bonus
Overview
Gougeon Brothers, Inc. has been a leader in epoxy technology and boat building innovation for over 50 years. Based in Bay City, Michigan, we're a team of 50+ employees who take pride in our craftsmanship, technical expertise, and commitment to quality. As we continue to grow and evolve, we're looking for an experienced composites professional to help strengthen our manufacturing capabilities and support our customers with hands-on technical expertise.
GBI is a business unit of PRO-SET Formulated Resin Systems, LLC (PFRS), a global platform delivering high-performance formulated resin and polymer solutions for demanding applications across marine, aerospace, defense, electronics, energy, and advanced manufacturing markets. PFRS’s core expertise spans infusion, laminating, tooling, coatings, and adhesive resin systems engineered to solve complex customer challenges with precision, consistency, and reliability. PFRS is backed by Iron Path Capital, an operationally focused private equity firm.
About the Role
We're looking for a hands-on Technical Advisor to address customer technical inquiries about our products and support new product development through R&D activities. This role combines customer service expertise with practical composite fabrication skills, technical writing, and marketing support to help customers succeed with our epoxy systems.
You'll be a key resource for customers seeking technical guidance, while also building test parts, creating instructional content, and staying current with industry trends. If you have a passion for composites and enjoy both problem-solving with customers and hands-on fabrication work, this role offers the opportunity to make a direct impact on customer success and product innovation. Our ideal candidate would have experience in composite manufacturing processes such as infusion, vacuum bagging, and composite mold fabrication.
Key Responsibilities
Customer Technical Support
- Answer technical questions from customers and document interactions appropriately.
- Provide expert guidance on product applications and techniques.
- Ensure customer support activities create positive experiences.
Fabrication and Testing
- Fabricate and build test parts and assemblies using composite materials.
- Prepare substrates, use hand and power tools, and machine components.
- Laminate and infuse materials for new product development and customer service testing.
- Support new product development and customer service projects as assigned.
Content Development and Marketing Support
- Assist Marketing in development and production of instructional video content.
- Write scripts, prepare materials and props, and demonstrate proper application techniques.
- Write technical articles for GBI publications and websites.
- Support marketing initiatives including trade shows, customer visits, and technical lectures.
Market Intelligence
- Maintain awareness of competitive products and industry trends.
- Stay current on technology developments in the composites industry.
Personality & Culture Requirements
- Customer-focused: Dedicated to providing excellent technical support and creating positive customer experiences.
- Hands-on and practical: Comfortable working with tools, materials, and fabrication processes in a manufacturing environment.
- Technical communicator: Able to explain complex technical concepts clearly to customers with varying levels of expertise.
- Collaborative spirit: Works effectively across departments and builds strong relationships with technical and non-technical colleagues.
- Continuous learner: Genuinely interested in understanding product applications, industry trends, and customer needs.
- Adaptable: Comfortable shifting between customer support, fabrication work, content creation, and field activities.
- Professional representative: Represents the company well at trade shows, customer sites, and in technical presentations.
Qualifications
- Bachelor's Degree in composites, plastics, or a related discipline from an accredited institution, OR equivalent combination of formal education and professional experience in architectural, plastics, composites, or marine trades.
- Hands-on experience with composite materials fabrication techniques.
- Experience in a composite manufacturing environment.
- Experience in different composite manufacturing processes such as infusion, hand layup, vacuum bagging, composite mold fabrication, etc.
- Strong communication skills in both written and spoken English.
- Ability to use computer writing and spreadsheet programs.
- Physical ability to work in office, laboratory, and production environments.
- Ability to lift heavy boxes or objects of thirty pounds or more.
- Comfortable with walking, turning, reaching, grasping, bending, and flexing throughout the workday.
Nice to Have (but Not Required)
- Experience with technical writing or creating instructional content.
- Public speaking or presentation experience.
- Video production or on-camera demonstration experience.
- Previous experience in customer-facing technical support roles.
- Knowledge of epoxy chemistry or adhesive systems.
- Trade show or event marketing experience.
- Familiarity with current composites industry trends and competitive products.
What to Expect
- Work Schedule: 8:00 AM to 5:00 PM, Monday through Friday at our Bay City facility.
- Environment: Climate-controlled office areas with time spent in laboratory, production, and warehousing areas where temperatures and sound levels may vary. Smoke-free workplace.
- Flexibility: Hours may extend for meetings, special projects, or fieldwork. This is a key position that may require attending scheduled meetings outside normal working hours.
- Travel: Travel is expected and required for customer visits, trade shows, and technical lectures.
Equal Opportunity Employer
Gougeon Brothers, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.
Employment Disclaimer
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employment with Gougeon Brothers, Inc. is at-will, meaning either party may terminate the employment relationship at any time, with or without cause or notice.
Employment is contingent upon successful completion of background check and drug screening, where permitted by law. Gougeon Brothers, Inc. will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
