Overview:
The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.
Responsibilities:
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Respond promptly to internet and phone inquiries
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Schedule and confirm customer appointments for sales staff
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Maintain a high level of product and promotion knowledge
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Update and manage CRM data accurately
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Follow up with unsold leads and previous customers
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Work closely with sales managers to meet lead conversion goals
