We are seeking an experienced Office Manager to oversee our 3PL dropship operations, with a focus on customer-facing systems. The ideal candidate will have hands-on experience in shipping and receiving, excellent bilingual communication skills, and the ability to manage driver check-ins and Customer Service Representatives (CSRs). Familiarity with AI tools is a plus to enhance operational efficiency.
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Oversee and coordinate day-to-day office operations of the 3PL dropship facility
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Manage shipping and receiving processes to ensure timely deliveries
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Conduct regular check-ins with drivers and maintain updated delivery schedules
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Provide support and training to Customer Service Representatives
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Ensure compliance with company policies and operational procedures
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Resolve customer inquiries and issues in a timely manner
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Utilize AI tools to streamline processes and enhance operational efficiency
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Prepare and maintain accurate operational reports and documentation
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High school diploma or equivalent; Bachelor's degree preferred
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Minimum of 3 years of experience in office management or logistics
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Proven track record in a customer-facing role
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Strong computer skills including proficiency in Microsoft Office Suite
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Ability to work in a fast-paced environment
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Experience with dropshipping logistics and supply chain management
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Familiarity with warehouse management systems
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Previous experience in AI integration within operational processes
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Knowledge of inventory management best practices
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Leadership experience in a customer service setting
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Proficient in managing 3PL dropshipping operations
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Hands-on shipping and receiving experience
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Bilingual communication skills (English and Spanish preferred)
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Strong ability to manage driver check-ins efficiently
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Excellent interpersonal and customer service skills
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Experience in managing and training Customer Service Representatives
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Familiarity with AI-driven operational tools and metrics
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Strong organizational and multitasking capabilities
