Overview
The Front Desk Associate is the first person members and visitors interact with when they enter the academy. This role is responsible for creating a welcoming atmosphere while providing exceptional customer service, assisting prospective members, and supporting the daily operations of the academy
Responsibilities
- Greet all members, guests, and prospective students with professionalism and enthusiasm.
● Answer phone calls, emails, and text messages promptly.
● Schedule introductory classes and follow up with leads.
● Conduct academy tours and explain membership options.
● Process memberships, registrations, payments, and retail sales.
● Maintain accurate member accounts and attendance records.
● Assist instructors by preparing for classes and ensuring the front lobby is organized.
● Keep the front desk, lobby, and pro shop clean and presentable.
● Sell academy merchandise and maintain inventory.
● Respond to member questions and resolve concerns in a friendly and professional manner.
● Wash, dry gis .
● Perform general administrative duties as assigned.
Experience
- Excellent communication and customer service skills.
● Friendly, outgoing, and positive attitude.
● Strong organizational and multitasking abilities.
● Comfortable using computers, scheduling software, and point-of-sale systems.
● Reliable, punctual, and detail-oriented.
● Ability to work mornings and weekends as needed.
● Previous customer service, sales, fitness, or martial arts experience is preferred but not required.
Pay: $17.00 - $29.78 per hour
Benefits:
Work Location: In person
