Silver Sage Center for Family Medicine is a small, dynamic, independent primary care office in Reno, NV. We are currently hiring for a front office receptionist with an opportunity to also expand into quality improvement. Salary is based on previous experience.
Medical Receptionist/Scheduler
The Medical Receptionist/Scheduler's primary function is to greet and check patients in and out as they arrive for their scheduled appointments. Additional responsibilities include collecting payments from patients, directing incoming items (such as faxes, medical records, and vendor deliveries) to the appropriate departments, and answering phones as needed while transferring calls to the correct personnel.
Essential Job Functions:
- Welcomes patients and visitors by greeting them in a professional, friendly, and hospitable manner, in person, or on the telephone.
- Checks patients in and schedules future appointments.
- Answers the phone while maintaining a polite, consistent manner using proper telephone etiquette.
- Optimizes patients' satisfaction, provider time, and treatment room.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions and maintaining the reception area.
- Helps patients in distress by responding to emergencies.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Verifies patient insurance information and obtain necessary authorizations for procedures
- Records and updates financial information; records and collects patient charges.
- Faxes/Scans and encodes documents as needed.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Closely monitors how new patients are being directed to the office for a quarterly report.
- Protects patient’s rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures;
Minimum Qualifications:
- A minimum of two years of experience in a medical front office.
- A minimum of two years scheduling patient appointments and collecting insurance and financial information.
- Demonstrated proficiency with Microsoft 365 applications (i.e. Outlook, Teams, and Excel).
- Experience answering multi-line phone systems.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of medical terminology and procedures is a plus.
Silver Sage has been recognized by numerous organizations for our outstanding care. We also pride ourselves on being part of the 1% for the Planet Program and sponsoring numerous programs in Northern Nevada that promote physical fitness. Our practice offers an alternative to large corporate practices. Our staff works together closely as a family to provide personalized care to our patients.
Why Join the Team!
If you are looking for a rewarding career in the healthcare industry, we invite you to join our team as a Receptionist/Medical Scheduler. In this role, you will play a vital role in ensuring that patients receive timely and efficient care by accurately scheduling appointments and procedures.
We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Apply today to be part of our dedicated team!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical Specialty:
Experience:
- working in a medical front office: 2 years (Required)
Ability to Commute:
- Reno, NV 89521 (Required)
Ability to Relocate:
- Reno, NV 89521: Relocate before starting work (Required)
Work Location: In person
