ESSENTIAL DUTIES AND RESPONSIBILITIES
- Enthusiastically greet guests and provide event information.
- Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.
- Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
- Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
- Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
- Proactively approach guests that may have questions, difficulty, or a complaint.
- Creatively resolve complaints and/or problems.
- Identify and respond to emergencies.
- Remain calm and direct guests to the designated area of safety in the event of an emergency.
- Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
- All other duties and responsibilities as assigned.
SKILLS AND ABILITIES
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Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.
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Ability to take direction well and work well with others.
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Must be able to be on time for your shift and maintain reliable attendance.
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Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.
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Work hours are event based and non-guaranteed.
WORKING CONDITIONS
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Tasks are performed with moderate supervision.
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Walking & standing occurs 95% of the time (6-8 hours per shift).
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Employees may be assigned to work positions located outside.
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Employees may be scheduled to work until 12:00am or later.
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Ability to work in a loud, fast-paced environment.
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Employee should use precautions & follow safety guidelines.
