Communications Coordinator
(a.k.a. The Nerve Center of Everything We Do)
We’re not looking for someone who can “answer emails.”
We’re looking for someone who can think fast, write sharply, speak clearly, and represent the company like it’s their name on the building.
This role sits at the intersection of communication, sales support and problem-solving. You are the first impression, the steady hand in the chaos, and the person who makes sure nothing falls through the cracks.
If you’re the kind of person who spots errors instantly, communicates with precision, and can juggle five channels without dropping your tone or your standards… keep reading.
What You’ll Own
Frontline Communications (You Are the Voice)
You will manage the majority of first-touch interactions with customers across multiple channels. Speed matters. Clarity matters more.
- Answer and direct main phone lines with confidence and professionalism
- Respond to live chat in real time
- Monitor and manage the company’s general inbox with accuracy and urgency
- Triage, resolve, or escalate inquiries without friction
You don’t just respond. You represent.
Sales & Operations Support (You Keep Things Moving)
Behind every smooth sale is someone who made it look easy. That’s you.
- Perform credit card fraud checks with attention to detail
- Receive and process purchase orders accurately
- Support customer service and sales teams as needed
- Step into pricing and quote support when required
- Act as a backup for AI-driven request handling and response workflows
You are the safety net and the accelerator.
What You Bring (Non-Negotiable)
- Exceptional communication skills
- Your writing is clear, concise, and error-free
- Your verbal communication is confident, polished, and adaptable
- You know how to adjust tone depending on the audience without losing professionalism
- Sharp judgment and fast decision-making
- Relentless attention to detail
- The ability to prioritize, multitask, and stay composed under pressure
- Strong interpersonal skills and customer instincts
- High digital fluency (typing, systems, tools, platforms)
- Proficiency in Microsoft Office (Excel, Outlook)
Bonus Points (But Let’s Be Honest, We Notice)
- Experience in a similar role or industry
- Background in communications and/or customer service.
- Comfort working in macOS/iOS environments
Baseline Requirements
- Strong time management and organizational skills
- Comfort with office equipment and day-to-day operations
- High level of internet and platform proficiency
- Valid driver’s license and reliable transportation
The Reality Check
This is not a “sit back and coast” role.
This is fast-paced, detail-heavy, communication-critical work.
But if you’re someone who takes pride in doing things right, communicates like a pro, and thrives on being the person others rely on…
You’ll stand out here.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
Shift:
People with a criminal record are encouraged to apply
Application Question(s):
- Why do you believe you are a good fit for this position?
Work Location: In person
