Position Summary
The Shop Clerk will report directly to the Service Manager and will be responsible for supporting multiple branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, opening and closing work orders, adjusting time on work orders, producing reports for Service Management, scheduling Preventative Maintenance on the fleet and other duties not specified.
Essential Responsibilities & Expectations
- Handle incoming phone calls
- Take and deliver messages to personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Open and properly segment work orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain purchase orders from customers as required
- Generate purchase orders for the service department
- Produce reports for Service Management as required
- Other duties assigned by Service Management
Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.
Qualifications
Education
- High school diploma or the equivalent
Experience
- Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies:
Skills and Competencies
- Telephone and verbal communication skills
- Written communication skills
- Microsoft Dynamics AX 2012
Job Training
- Business communication skills training
- OSHA & MSHA required training
Safety Summary
Working Conditions
Work is normally performed in an office environment. Some work must be performed in the shop environment with limited exposure to physical risk. No or very limited physical effort is required for this position
Physical Requirements
Job Hazards
- Tripping, slipping, falling
- Repetitive hand motion (computer work)
- Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Required
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High School or Equivalent or better
Preferred
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Organizational
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Customer Service
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Microsoft Office
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Computer
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Written Communication
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Verbal Communication
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
