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INFORMATION TECHNOLOGY ASSOCIATE

Department of Veterans Affairs -
San Diego County, CA

Job Details

Full-time
$4,935 - $8,740 a month

Qualifications

Mobile device support
Microsoft Excel
Technical support via phone
Phone communication
Incident Reporting
Incident Escalation
Phone customer support
Productivity software support
Team training
Incident management operations support
Desktop applications
Collaborative technology platforms
Organizational skills
Productivity software
Training & development
Software training
Communication skills
Entry level
Mobile devices
Information Technology

Full Job Description

Department of Veterans Affairs

JC-520165

INFORMATION TECHNOLOGY ASSOCIATE
INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 6/11/2026

Job Description and Duties

This is an exciting opportunity to join our team at the California Department of Veterans Affairs (CalVet). We advocate with purpose and passion every day for our state’s veterans and their families and connect them to their earned benefits. We offer a range of services, from our network of award-winning veterans' homes to our innovative home loans program. Additionally, we provide special statewide benefits and veteran outreach services.

CalVet provides our staff with a wide range of fulfilling and enriching growth opportunities in skilled trades, healthcare administrative and professional fields, and beyond. We actively cultivate an inclusive atmosphere that embraces individuals from diverse backgrounds, cultures, and life journeys, empowering them to excel and flourish. We enthusiastically welcome your distinctive contributions to our organization and the meaningful work we undertake.

This position is located in the Information Technology Division and is responsible for providing technical and analytical phone support related to multiple hardware and software platforms, such as, but not limited to desktop computers (PCs), mobile devices (e.g., tablets and mobile phones), laptops, printers, multi-functional copiers (MFCs), inhouse applications, and third- party software, with a good knowledge in Microsoft Office products. The incumbent will analyze, troubleshoot, document, and resolve requests onsite and remotely. The incumbent will identify trends and major incidents to report and escalate them to the team and management. The incumbent may be asked to provide introductory training on various productivity and collaboration tools such as MS M365 Suite. The incumbent is expected to work as a collaborative team member with peers and other sections/divisions while maintaining professionalism. Successful performance by the incumbent requires resourcefulness, organizational skills, flexibility, excellent communication skills, and the ability to adjust to meet workload demands.

Apply today to join our team! Visit our website at www.calvet.ca.gov to learn more about us.

We especially encourage veterans to apply utilizing CalVet’s Veterans Hiring Preference (please refer to the Special Requirements section below) and the state’s Veterans Preference program.

Please note: You will need to take and pass an examination for an Information Technology Associate to establish list eligibility prior to job offer.

Please visit https://www.jobs.ca.gov/CalHRPublic/Landing/Jobs/Steps.aspx for more information.

Veterans are encouraged to utilize the state’s Veterans Preference Program.

Position Details

Job Code #:

JC-520165

Position #(s):

830-100-1401-004

Working Title:

INFORMATION TECHNOLOGY ASSOCIATE

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

San Diego County

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

0830 - 1700

Work Week:

Monday - Friday

Department Information

The California Department of Veterans Affairs (CalVet) works to serve California veterans and their families. With nearly 1.6 million veterans living in the State, CalVet strives to ensure that its veterans of every era and their families get the state and federal benefits and services they have earned and deserve as a result of selfless and honorable military service. CalVet strives to serve veterans and their families with dignity and compassion and to help them achieve their highest quality of life.

Department Website: https://www.calvet.ca.gov

Special Requirements

Veterans may qualify for a CalVet Veterans Hiring Preference. Military service must be included in the Employment History section of the Employment Applications (STD. 678). The application package must include documentation of discharge, appropriate to the branch of service. The documentation must reflect a discharge/release under conditions other than dishonorable. If the candidate fails to include this information then the CalVet Veterans Hiring Preference shall not be granted in the recruitment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/11/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Veterans Affairs

Attn: Alexis Carlos

1227 O Street, Room 404

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Veterans Affairs

Alexis Carlos

1227 O Street, Room 404

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - Interested applicants must submit a Statement of Qualifications. Please see “Statement of Qualifications section” for more details.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

The website below is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. Please review this information prior to accepting employment. https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee- Benefits-Summary.aspx

The benefits of working for Veterans Affairs include easy light rail access and a beautiful short walk to the State Capitol. Additionally, numerous restaurants and coffee shops are located in the downtown area centralized around CalVet.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.calvet.ca.gov

Human Resources Contact:
Alexis Carlos
(916) 657-1237
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 651-5042
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Instructions

When submitting your State Application (STD. 678) please note position #830-100-1401-004, Job Control #520165, and the basis of your eligibility (e.g., list appointment, transfer, SROA, Surplus, Re-employment, Reinstatement, Training and Development, and/or TAU) in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678.

Please remove any confidential information (e.g., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

A complete application package includes: a STD. 678, Statement of Qualifications, and resume.

If your eligibility requires that you meet the Minimum Qualifications of the class and you qualify under pattern requiring education, then the selected candidate will be required to provide college transcripts prior to appointment.

STATEMENT OF QUALIFICATIONS

A Statement of Qualifications (SOQ) is required. Please note that resumes, cover letters, and/or any other documents do not take the place of the SOQ. Applicants who fail to submit a complete SOQ as instructed and/or fail to submit all of the required documents may be eliminated from the selection process.

The SOQ serves as documentation of your ability to present information clearly and concisely in writing. In your SOQ, describe your experience, knowledge, and competencies as they relate to each of the items listed below. The items must be addressed and numbered in the same order as listed; do not consolidate responses. The SOQ must be typed using Arial font 12-point and no longer than 2 pages in length. It must have the applicants name and job control number on the top, right side of the page in "RED" lettering.

1. Describe your experience installing, configuring, and troubleshooting computer hardware, software, network equipment, or phone systems.

2. Explain how you have handled customer support requests, including resolving issues remotely, documenting tickets, and communicating with users.

3. Describe how you maintain information security and safety while working independently, including tasks that involve sensitive data and asset management.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

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