Dental Patient Coordinator/Treatment Coordinator
Practice Overview:
A highly respected, well-established fee-for-service private practice with a loyal, multi-generational patient base and a top-tier reputation in the West Los Angeles community, proudly serving patients for over 50 years. Known for delivering the highest standard of restorative and aesthetic dentistry, the practice operates entirely through word-of-mouth referrals from top specialists and loyal patients.
Why This Practice? The culture is team-oriented and supportive, with a compassionate leadership style that truly values its people. The practice operates out of a state-of-the-art facility designed to reflect the quality of care provided-modern, elegant, and welcoming. Most importantly, it's a mission-driven environment where patient relationships come first, not production numbers. Every decision is made with integrity and the patient experience in mind.
We are seeking an exceptional Patient Coordinator. A highly professional, forward thinking, self-motivated individual who embodies our practice culture and adopts our mission of making a positive difference in our patient lives. This Patient Coordinator acts as the welcoming face and first point of contact for patients and visitors. This position plays a vital role in ensuring a positive patient experience and contribution to the efficient operation of the dental practice. This position blends administrative tasks with strong customer service, requiring a friendly demeanor, exceptional organizational skills, and a commitment to patient care.
Our Ideal Candidate:
- Promotes the Practice Mission and Customer Service Principals.
- Sincere, positive and friendly demeanor.
- Exceptional customer service skills.
- Demonstrate a stong knowledge of dental front office operations.
- Arrives to work with a smile on their face.
- Successful scheduler.
- Has a solid knowledge of dentistry.
- Great organizational skills, ability to multi-task, prioritize, and attention to detail.
- High level of integrity and work ethic.
- Ability to communicate effectively.
- Eaglesoft Practice Software experience.
Key Responsibilities:
- Patient experience coordination: Focuses on creating a positive journey for patients from start to finish.
- Warmly greeting patients and visitors upon arrival.
- Patient intake and check-out: Focuses on the arrival and departure processes.
- Answering phones, addressing inquiries, and managing voicemails.
- Responding to patient inquiries via phone, email and text.
- Scheduling and appointment management.
- Confirming patient appointments.
- Managing the appointment schedule to optimize patient flow.
- Coordinating patient appointments with dental providers.
- Patient communication and support.
- Financial presentation.
- Handling and resolving patient issues and concerns with professionalism and empathy.
- Coordinating specialist referrals.
- Genuinely cares about the well-being of patients, teammates, and the practice.
- Uphold confidentiality standards in accordance with HIPAA regulations.
Benefits & Perks
- Medical Insurance
- In house dental benefits
- Retirement plan
- Paid time off (PTO)
- Paid holidays
- Work in a beautiful, state-of-the-art private practice
- No weekends and no insurance-driven stress (fee-for-service model)
- Supportive, long-term team
If you have a passion for service, patient care, and high-quality dentistry, we'd love to hear from you.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Application Question(s):
- Have you worked in a fee for service or high-end dental practice? If yes, how many years?
- Do you have experience discussing treatment plans and financial arrangements with patients?
- Do you consider yourself highly organized and detail oriented?
- What is your strategy for following up with patients who have outstanding treatment plans but haven't yet scheduled?
Education:
- High school or equivalent (Required)
Experience:
- Eaglesoft software: 2 years (Required)
- Dental front desk: 2 years (Required)
Language:
Ability to Commute:
- Los Angeles, CA 90025 (Required)
Work Location: In person
