Location: My Wellness Studio – Leesburg, FL
Become the Providers' Right Hand
At My Wellness Studio, we're not just hiring an employee—we're looking for someone who will become an indispensable part of our practice.
This position requires prior experience working in a medical spa or aesthetic practice using Zenoti. We're looking for someone who understands the fast-paced world of aesthetics, patient consultations, treatment coordination, scheduling, and delivering an exceptional patient experience.
This position is ideal for someone who thrives on organization, takes ownership, anticipates needs, and enjoys making things run smoothly. You'll work closely with our providers to manage daily operations while ensuring an outstanding experience for every patient.
This is not a traditional office manager role, nor is it simply a front desk position. We are looking for a highly organized, self-driven professional who doesn't wait to be told what to do. Someone who sees what needs attention, takes initiative, and follows through with excellence.
If you enjoy solving problems, building relationships, helping patients feel their best, and making a meaningful impact every day, we'd love to meet you.
What You'll Do
Every day is different, but your responsibilities may include:
- Serve as the providers' executive assistant by helping manage daily priorities, schedules, projects, and follow-up.
- Coordinate the day-to-day operations of the practice to ensure efficiency and excellence in patient experience.
- Use Zenoti to manage scheduling, patient records, memberships, packages, and treatment coordination.
- Welcome patients and provide a high-end, concierge-level experience from start to finish.
- Educate patients about aesthetic and wellness services and confidently discuss provider-recommended treatment plans.
- Help patients understand memberships, packages, treatment options, financing, and pricing.
- Follow up with prospective and existing patients to answer questions, build relationships, and encourage treatment acceptance.
- Assist in converting consultations into scheduled treatments through education, trust, and exceptional service—not high-pressure sales.
- Support patient retention, marketing initiatives, and practice growth.
- Communicate professionally with patients, vendors, and the clinical team.
- Help improve office systems and workflows for greater efficiency.
- Anticipate the providers' needs and keep daily operations organized and on track.
- Be someone the providers and team can depend on to keep everything moving forward.
Who You Are
You're the person everyone counts on because you get things done.
You are:
- Highly organized and exceptionally detail-oriented.
- Self-driven, proactive, and resourceful.
- Comfortable using Zenoti or similar med spa software daily.
- Comfortable discussing aesthetic treatments and helping patients move forward with confidence.
- Friendly, polished, and professional.
- Excellent at building rapport and earning patients' trust.
- Goal-oriented and motivated by helping both patients and the practice succeed.
- Dependable, trustworthy, and accountable.
- Calm under pressure and able to multitask in a fast-paced environment.
- Excited to help grow the practice while growing professionally and personally alongside our team.
Qualifications
Required:
- Minimum of 2 years of experience working in a medical spa or aesthetic practice using Zenoti.
- Experience with patient consultations, treatment coordination, or aesthetic treatment sales.
- Strong ability to educate patients and confidently recommend treatment plans, memberships, and packages.
- Excellent communication, customer service, and organizational skills.
- Ability to work independently and take ownership of responsibilities.
Experience in any of the following is highly preferred:
- Medical Spa Coordinator
- Patient Care Coordinator
- Treatment Coordinator
- Executive Assistant
- Aesthetic Consultant
- Front Office Lead
- Practice Coordinator
Additional qualifications:
- Experience with aesthetics, injectables, lasers, body contouring, skin care, IV therapy, or medical weight loss is a plus.
- Strong follow-through and a commitment to delivering an exceptional patient experience.
- Experience with memberships, packages, and recurring patient programs is highly valued.
What We Offer
- Competitive pay based on experience
- Performance incentives
- Paid Time Off
- Opportunities for professional and personal growth
- Ongoing training in aesthetics, patient communication, and practice growth
- A supportive, collaborative, and positive work environment
- The opportunity to grow your career as our practice expands
- The chance to work alongside providers who are passionate about helping patients look, feel, and live their best
Before You Apply…
We believe résumés only tell part of the story.
Please answer the following questions in your application:
- Why should we hire you instead of everyone else applying for this position?
- Tell us about your experience using Zenoti and managing aesthetic patients or memberships.
- Describe a time you helped convert a consultation into a committed treatment plan.
- What does being self-driven mean to you?
- If your previous manager described you in three words, what would they be?
- Why do you want to join My Wellness Studio?
We're looking for someone who wants more than just a job. We want someone who is excited to help grow our practice, build lasting relationships with our patients, and become an essential part of our team.
If you're passionate about aesthetics, love creating exceptional patient experiences, and are eager to grow both professionally and personally, we'd love to hear from you.
Pay: $48,000.15 - $57,806.63 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
Application Question(s):
- Do you have at least 2 years of experience working in a medical spa?(Yes/No)
- Have you used Zenoti in a medical spa environment? (Yes/No)
- Have you worked in patient consultations or aesthetic treatment coordination/sales? (Yes/No)
- Are you comfortable educating patients on aesthetic treatments and recommending services based on provider plans? (Yes/No)
- Do you prefer a self-directed role with minimal supervision? (Yes/No)
- Walk us through your approach to building long-term patient relationships in a medical spa, including memberships, retention, and increasing treatment acceptance over time.
Be specific about what you say or do from consultation to follow-up.
Work Location: In person
