Be the Voice Our Customers Trust
Rain One is looking for an exceptional CSR who focuses 100% on what matters: connecting with customers and delivering outstanding experiences. We've engineered our operations so you can do what you do best—talk to customers, while technology handles the complexity.
What You'll Do
- Own every call - Be the friendly, knowledgeable voice customers hear
- Answer questions - Guide customers through irrigation, drainage, plumbing, and backflow services
- Book jobs effortlessly - Use ServiceTitan's Adaptive Capacity to schedule in real-time (the system finds perfect slots automatically)
- Collaborate - Work with Hatch automation and your Customer Service Manager
Who You Are
Must-Haves:
- Excellent communicator with friendly, professional phone presence
- Customer-obsessed - you genuinely love helping people
- Tech-comfortable and eager to learn new software
- Detail-oriented with accuracy in scheduling and customer info
- Positive team player ready to grow with us
Bonus: CRM experience (especially ServiceTitan), home services background, or irrigation/drainage/plumbing knowledge
What We Offer
- Focused role - 100% customer service, no dispatch distractions
- Modern technology - ServiceTitan, Adaptive Capacity, Hatch automation
- Growth opportunity - Join during our expansion phase
- Full training - We'll set you up for success
- Competitive benefits - Health, dental, vision, PTO
About Rain One
Columbus's trusted irrigation and drainage specialists serving residential and commercial customers.
Services: Irrigation • Drainage • Plumbing • Backflow Testing • Landscape Lighting
Columbus, OH | Monday-Friday | Full-time
Rain One is an Equal Opportunity Employer.
Ready to make every call count? Apply today.
Job Types: Full-time, Seasonal
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- Describe your customer service experience. If you don't have formal experience, tell us why you are interested in a customer service role in home services?
- How comfortable are you explaining services to customers and suggesting additional options that might help them?
- On a scale of 1-10, how are you in phone conversations - both answering calls AND calling customers back for follow-ups?
Work Location: In person
