A proprietary trading and market-making firm is hiring a full-time Trade Support Engineer for an hybrid role in Chicago, IL. This position sits at the intersection of trading, technology, and operations, supporting a high-performance electronic trading environment where reliability, speed, and accuracy are critical. The Trade Support Engineer serves as a front-line resource for monitoring production systems, troubleshooting trading issues, supporting traders, and ensuring seamless day-to-day market operations.
This opportunity is ideal for a technical support professional with experience in trading, financial services, or mission-critical production environments. The role offers direct exposure to traders, quantitative researchers, developers, exchanges, and clearing firms, providing a unique opportunity to deepen expertise in electronic trading systems while contributing to operational excellence. Candidates with strong troubleshooting, scripting, and systems administration skills will thrive in this fast-paced environment where every day presents new challenges.
Required Skills & Experience
- 2+ years of experience in Trade Support, Trade Operations, Application Support, or a similar production support role
- Strong experience supporting both Windows and Linux environments
- Proficiency with scripting languages such as Python, PowerShell, or Bash
- Working knowledge of SQL for data analysis and incident investigation
- Familiarity with JSON, XML, and Parquet data formats
- Experience troubleshooting application, infrastructure, and operating system issues
- Strong communication and stakeholder management skills
- Detail-oriented with strong documentation and process improvement habits
- Ability to manage multiple priorities in a fast-paced environment
- Authorization to work in the United States without sponsorship requirements
Desired Skills & Experience
- Experience supporting exchange-traded derivatives environments
- Knowledge of the trade lifecycle, trade capture, and reconciliation processes
- Experience interacting with exchanges and clearing firms
- Familiarity with trading protocols such as FIX, FIXP, MDP3, BOE, or ITCH
- Exposure to observability platforms and incident management practices
- Experience utilizing AI-powered development or code-generation tools
- 3+ years of directly relevant experience for Senior-level consideration
What You Will Be Doing
Tech Breakdown
- 40% Production Trading Support & Incident Response
- 25% Systems Administration & Application Deployment
- 20% Automation & Scripting
- 15% Trade Operations, Reporting & Reconciliation
Daily Responsibilities
- 50% Monitoring, Troubleshooting & Incident Resolution
- 20% Working with Traders, Exchanges, Vendors & Internal Teams
- 15% Deployments, Configuration & Infrastructure Support
- 15% Process Automation & Documentation
The Offer
- Annual discretionary bonus eligible
You will receive the following benefits:
- Medical and Dental Insurance
- Generous Vacation Time
- Training and Continuing Education Opportunities
- Relocation Assistance (if applicable)
- Catered Lunches, Snacks, and Beverages
- Casual Work Environment
- Company Events and Team Outings
Additional Details
- Onsite position based in Chicago, IL
- Participation in early market-open coverage required
- Participation in an on-call and weekend support rotation required
- Salary Range: $87,500 - $145,000 base salary
- Senior-Level Salary Range: $145,000 - $177,500 base salary
- Eligible for performance-based bonus compensation
