At Tapville, the customer experience reigns supreme, and that's not just lip service. Tapville team members are cheerful, reliable, attentive, and conscientious team players. And they're down with our core mission: To create a welcoming, friendly environment where folks can enjoy good beer and wine alongside great food, free of distractions.
Job Summary
Tapville Social Guest Ambassadors make the first impression and set the tone for a simple, hassle-free guest experience.
Guest Ambassadors embody Tapville's Core Values and work both independently and collaboratively to deliver Tapville
Social’s operating and Five-Star service standards.
Key Attributes
Represent Tapville's Core Values
Answer phones within two rings, answering questions and taking reservations in a friendly and efficient manner
Manage waitlist and prepare seating assignments prior to service
Greet guests in a friendly and professional manner and escort them to their table
Thank and re-invite departing guests
Ensure guests receive Tapville's Five-Star guest experience; follow up on any issues and complaints to maximize guest
satisfaction
Execute role-specific Tapville Social brand operating procedures
Organize, stock, and clean station
Adhere to all safety and sanitation procedures
Skill Requirements
Hard-working, team player
Good communication skills
Capable of performing calmly and effectively under pressure
ServSafe Management, Allergen, and Basset certification
Physical Requirements
Must be at least 18 years old
Able to work flexible shifts and schedules, inclusive of weekends and some holidays
Able to stand for up to 10 hours per day
Able to exert fast-paced mobility to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height
frequently, or otherwise move in a constantly changing environment.
Ability to work within the following conditions: wet floors, temperature extremes, and loud noise
Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
