REQUIRED EXPERIENCE: Prior hotel or resort experience with hands-on use of a reservation system or property management system (PMS) is required. Applicants without direct experience managing reservations in a hotel/resort system will not be considered.
SKYE Texas Hill Country Resort & Vineyard is seeking an experienced Front Desk Associate with a strong background in hotel or resort front desk operations and proven experience using reservation/booking systems. This role is critical to delivering seamless, high-end guest experiences from booking through departure.
Our mission is to provide guests the opportunity to experience nature in remarkable comfort, and our Front Desk team is at the center of that experience. The ideal candidate is reliable, punctual, detail-oriented, and thrives in a fast-paced hospitality environment.
This position requires prior hotel, resort, or comparable hospitality experience, with a strong emphasis on managing reservations, modifying bookings, and navigating property management systems with accuracy and efficiency. Your friendly, outgoing, and professional demeanor will shape each guest’s experience from first contact through check-out.
Our culture is built on working hard, enjoying the process, and delivering exceptional hospitality. We seek team members who naturally embody a hospitality mindset and understand the standards of resort-level service.
Responsibilities:
- Professionally welcome and assist guests with check-in and check-out for Cabins, Nature Pods, and short-stay RV sites.
- Create, modify, and manage reservations using property management and booking systems (daily core function).
- Communicate clearly and professionally with guests, coworkers, vendors, and management in person, by phone, and via email.
- Deliver concierge-level service by providing accurate information about resort amenities, local attractions, and activities.
- Accurately process payments, credit card transactions, and related financial duties.
- Maintain a clean, organized, and welcoming front desk, lobby, and guest service areas.
- Communicate daily with management regarding guest needs, operational updates, and maintenance and/or housekeeping requests.
- Assist with stocking, organizing, and keeping the Shop clean and presentable.
- Support Bistro take-out operations by taking guest food orders, ensuring accuracy, maintaining kitchen cleanliness, and following food safety standards.
- Serve wine in compliance with TABC regulations, ensuring responsible and professional service at all times.
- Maintain current Texas Food Manager Certification and TABC Certification.
- Follow all company policies, safety standards, and emergency procedures.
- Manage multiple phone lines efficiently while maintaining excellent guest service standards.
What we need from you:
1) Required Experience
- Minimum of one year of hotel, resort, or comparable hospitality front desk experience
- Direct, hands-on experience using a reservation/booking system or PMS (required; applicants without this will not be considered)
2) Additional Requirements
- Education: High school diploma or equivalent required.
- Licensing: Valid driver’s license.
- Certifications: Current TABC and Texas Food Manager Certification preferred (or willingness to obtain same).
- Technical Skills: Comfortable using computers, reservation systems, and property management software.
- Communication Skills: Strong verbal and written communication skills; ability to interact professionally with guests in person, by phone, and electronically.
- Math Skills: Ability to accurately handle payments and basic financial transactions.
- Physical Requirements: Ability to stand for extended periods and occasionally lift up to 35 lbs.
- Scheduling Requirements: Full-time requires a 40-hour work week, including weekends and holidays. Part-time requires 24-32 hours including weekends and public holidays.
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- How many years of hotel, resort, or outdoor hospitality experience do you have?
- Are you available to work full-time with open availability, including any day of the week, weekends, and holidays as scheduled, with weekend availability required except for occasional pre-approved time-off requests?
Experience:
Language:
License/Certification:
- TABC Certification (Preferred)
- Food Handler Certification (Preferred)
Ability to Commute:
- Fredericksburg, TX 78624 (Required)
Work Location: In person
