GENERAL DESCRIPTION OF POSITION
The Branch Supervisor is primarily responsible for providing leadership, supervision and coaching for the retail area of the branch. The incumbent must be confident with all teller and account services duties and provides excellent customer service. Accepts retail banking transactions from customers, including deposits of cash and/or checks, check cashing, loan payments, money orders, cashiers checks, cash advances, etc. In the course of accepting these transactions, examines checks for proper endorsements, verifies legality of documents, and ensures positive identification of customers. Opens new accounts accurately and in compliance with bank policies and procedures. Performs other services for customers as needed
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive all customer transactions, including those which are complicated and/or require special handling. Accepts cash and check transaction deposits, cashes checks, takes loan payments, sells money orders and cashier's checks, and processes cash advances. During the course of processing these transactions, examines checks for proper endorsements, verifies legality of documents and makes positive identification of customers. Assists customers with running coin through coin counters and exchanging for credit. Provide direction, guidance, and training for all retail members of the branch staff regarding customer service, sales, operational, and/or regulatory issues. Balance branch cash daily, which includes locating of all outages in cash drawer, ATM, and vault. Maintain ATM and other branch equipment as required. Answer customer inquiries regarding interest rates, accounts, and products and services. Resolves customers issues with transaction discrepancies. Performs services for customers including address changes, issuance of debit cards, submission of debit card disputes, issuance of on-line banking sign-on credentials, and helping with sign-on issues, ordering checks, and processing stop payments. Opens new accounts accurately and in compliance with bank policies and procedures. Build relationships with customers and non-customers, offering products and services that are best suited for their needs. This requires maintaining a solid working knowledge of all bank products and services. Makes referrals to other departments such as treasuring management, loans, mortgage, insurance, trust and financial services. Represents the bank at community events and in civic organizations. Participate in activities to generate new business including business calls and attending and/or working at special events. Represents the bank at community events and civic organizations.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
EXPERIENCE GENERAL
3 years related experience and/or training.
Additional Information
Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.
