Residential Case Manager
Program: Residential Rehabilitation Services
Job Type: Full-Time
Community-Based Position
Upper Bay Counseling & Support Services (UBCSS) is seeking a compassionate and motivated Residential Case Manager to support individuals living with serious and persistent mental illness. This position plays a vital role in helping consumers achieve greater independence, stability, and success in the community through care coordination, advocacy, and recovery-focused services.
Why Join UBCSS?
- Meaningful work making a direct impact in the lives of others
- Opportunity to support individuals on their recovery journey
- Collaborative, multidisciplinary treatment team
- Community-based role with variety and autonomy
- Professional growth opportunities within a mission-driven organization
What You'll Do
- Coordinate and facilitate access to mental health, medical, social, financial, educational, and community support services
- Develop individualized treatment goals in collaboration with consumers
- Provide recovery-oriented interventions that promote independent community living
- Teach and model independent living skills
- Participate in treatment team meetings and care coordination activities
- Advocate for consumers with healthcare providers, community agencies, and other service organizations
- Support development of social, coping and wellness management skills
- Support clients in developing natural community supports and meaningful social connections
- Initiate face to face rehab support services in the community and residential setting
- Facilitate recovery focused interventions aligned with Individual treatment plans
- Monitor medications and assist with treatment compliance as appropriate
- Maintain accurate and timely documentation within the electronic health record system in accordance with COMAR, Medicaid and agency requirements
- Maintain billable documentation standards and productivity expectations
- Respond to crisis, utilize de-escalation techniques and crisis management strategies
- Transport and accompany consumers to appointments and community resources as needed
- Perform other duties that support consumer recovery and program operations
What We're Looking For
- Bachelor’s degree in social work, Human Services, Psychology, or a related field required
- Experience working with individuals with mental health needs preferred
- Strong written, verbal, and interpersonal communication skills
- Excellent organizational and time-management abilities
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong problem-solving skills and professional judgment
- Computer literacy and experience with electronic documentation systems
- Valid driver's license and good driving record required
Ideal Candidate
- Passionate about helping individuals achieve recovery and independence
- Able to work effectively both independently and as part of a team
- Adaptable, organized, and dependable
- Comfortable working in a fast-paced behavioral health environment
- Committed to providing person-centered, recovery-focused services
- Join UBCSS and help individuals build the skills, supports, and confidence needed to live successful and meaningful lives in the community.
Job Type: Full-time
Pay: From $17.82 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
