Schulte Hospitality Group is seeking a dynamic, service-oriented Seasonal Welcome Ambassador to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
LOBBY AMBASSADOR
The lobby ambassador is the first and last impression of our resort. This role is responsible for creating a warm, welcoming environment from the moment guests arrive to the moment they depart. The ideal candidate is personable, professional, and passionate about delivering exceptional guest experiences.
Key responsibilities
- Greet all guests upon arrival with a warm, professional welcome
- Assist guests with directions, and general resort information
- Monitor and maintain the cleanliness and presentation of the lobby at all times
- Coordinate with front desk, housekeeping, and bell staff to ensure seamless guest transitions
- Proactively anticipate guest needs and resolve concerns before they escalate
- Provide recommendations for resort amenities, dining, and local attractions
- Assist with VIP arrivals and special occasion setups as directed
- Maintain a polished appearance and uphold resort uniform standards at all times
- Report maintenance issues or safety concerns to the appropriate department promptly
Qualifications
- Prior experience in hospitality, customer service, or guest relations preferred
- Friendly, outgoing personality with strong interpersonal communication skills
- Ability to remain calm, attentive, and professional in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Ability to stand for extended periods and assist with light physical tasks
What success looks like
Every guest who walks through our doors feels seen, valued, and genuinely welcomed. You are the heartbeat of the lobby — setting the tone for the entire stay.
EDUCATION AND EXPERIENCE
Minimum of one (1) year experience as a Bell person
Minimum of High School education
Ability to pass a Motor Vehicle Record check and Drug Screening
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task
Team player
Ability to exceed expectations of guests
- The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
- Schulte Hospitality Group is an Equal Opportunity Employer.
Compensation: $12.00-$14.00
