Job Overview
We are seeking a dynamic and detail-oriented Front Desk Receptionist/Follow-up Billing Specialist to join our healthcare team. This dual-role position combines the welcoming responsibilities of managing front desk operations with the critical task of ensuring accurate and timely medical billing follow-up. You will serve as the first point of contact for patients and visitors while also supporting our billing processes to optimize revenue cycle management. Your energetic approach and strong organizational skills will help create a positive patient experience and streamline our billing workflows. This paid position offers an exciting opportunity to develop your skills in a fast-paced healthcare environment, contributing directly to patient satisfaction and financial health.
Responsibilities
- Greet patients, visitors, and staff warmly, providing excellent customer service and guiding them through check-in procedures
- Manage appointment scheduling, confirmations, and patient inquiries efficiently using EMR (Electronic Medical Records) and EHR (Electronic Health Record) systems
- Collect patient information, verify insurance details, and update medical records accurately
- Follow up on outstanding billing issues by contacting insurance companies, patients, or healthcare providers to resolve claims denials or discrepancies
- Review medical claims for accuracy, including DRG (Diagnosis-Related Group), CPT (Current Procedural Terminology) coding, ICD-9, ICD-10, and ICD coding standards
- Collaborate with the billing department to ensure timely submission of claims and monitor payment statuses within healthcare claims management systems
- Maintain detailed records of all billing correspondence, payments, adjustments, and collections efforts
- Assist with administrative tasks such as data entry in billing software, managing medical records, and preparing reports for management
Qualifications
- Proven experience in a medical office setting with knowledge of medical terminology and healthcare operations
- Familiarity with EMR/EHR systems and Microsoft Office suite for documentation and communication purposes
- Strong understanding of medical coding including DRG, CPT coding, ICD-9, ICD-10, and ICD coding standards
- Knowledge of health insurance processes, medical collections, and healthcare claims management procedures
- Excellent customer service skills with a professional demeanor in handling patient interactions
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Prior experience with billing software is highly preferred; familiarity with medical billing practices is essential
Join us to be part of a vibrant team dedicated to delivering exceptional patient care while ensuring smooth administrative operations. Your enthusiasm and expertise will make a meaningful difference in our patients’ experiences and our organization’s success!
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
Work Location: In person
