We are seeking a highly motivated and experienced Cafe Lead to oversee the daily operations of the True Nature cafe. The ideal candidate will have a passion for the food and beverage industry with culinary experience, strong leadership skills, and a proven track record in managing all aspects of cafe operations. This role involves ensuring excellent customer service, managing inventory, food prep, implementing hiring and training.
Key Responsibilities:
1. Customer Service:
· Ensure high standards of customer service are maintained at all times.
· Address customer complaints and feedback promptly and professionally, escalating when needed.
· Create a welcoming and enjoyable atmosphere for all patrons and staff members.
2. Staff Hiring and Training:
· Recruit, interview, and hire qualified staff members.
· Provide comprehensive training to new hires and ongoing development for existing staff.
· Foster a positive and productive work environment.
3. Inventory Management:
· Oversee inventory levels, ensuring accurate and timely ordering and receiving of supplies.
· Oversee POS system so that all items are properly classified and mapped to the inventory system
4. Scheduling:
· Create and manage staff schedules to ensure appropriate coverage during all operating hours.
· Monitor and adjust schedules based on business needs and employee availability.
· Plan ahead and develop seasonal schedules focusing on efficiency with backup / workaround plans as needed.
5. Compliance and Safety:
· Ensure compliance with all health and safety regulations.
· Maintain a clean and sanitary environment in all areas of the cafe.
6. Working shifts in the café as cashier, barista food prep, ect.
Qualifications:
● Minimum of 3-5 years of culinary experience in a cafe or restaurant, preferred experience with management, or strong desire to move into this role
● Strong leadership and interpersonal skills.
● Excellent organizational and time-management abilities.
● Proficiency in profit and loss analysis, POS systems, and inventory management software.
● Ability to work flexible hours, including weekends and holidays.
● Passion for the food and beverage industry with a customer-focused mindset.
Reporting: This role will report to the Cafe Manager of True Nature.
Compensation:
$24/hour for hours clocked in as Lead (working on the café)
$20/hr + tips for hours clocked in as cashier (working in the café)
expected total 40 hours/week for Full-Time benefits.
Paid semi-monthly over 12 months
Benefits:
Health Insurance - True Nature will pay $300/month toward employee-only premium
Dental and Vision insurance available, employee responsible for 100% of premium
401(k) Plan - 100% of contributions are at the discretion of the employee (no employer match at this time).
Additional Benefits:
Free yoga based on class space and availability
30% off boutique
30% off spa treatments for the employee
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time in order to meet business needs and ensure smooth operations with or without notice.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Paid training
Work Location: In person
