Department: Sales & Operations
Reports To: Operations Manager & President
Position Summary
We are seeking a high-energy, reliable Counter Sales & Operations Team Member to serve as the primary point of contact for our customers. This role requires a unique blend of technical accuracy and a "people-first" mindset. You will be responsible for managing the sales counter, processing orders with precision, and ensuring a positive customer experience from the moment they walk in. When not assisting customers, you will play a hands-on role in the warehouse, pulling orders and maintaining inventory to ensure the company runs at peak efficiency.
Accountabilities & Responsibilities
- Counter Operations: Serve as the face of the company at the sales counter. Greet customers, answer technical questions, and maintain a helpful, positive attitude in a fast-paced environment.
- Order Management: Learn and master the WISE data system to efficiently write up and process customer orders. Ensure all administrative details, pricing, and quantities are entered with 100% accuracy.
- Order Fulfillment: Transition quickly from the counter to the warehouse to pull material for customer orders, ensuring the correct products are staged and ready for pickup or delivery.
- Inventory & Merchandising: Ensure the counter area and surrounding stock zones are clean, organized, and fully restocked. Help identify inventory gaps or stock needs to minimize "out-of-stock" situations.
- Warehouse Support: Assist the warehouse team with the overall workload, including receiving incoming shipments, verifying counts, and placing materials in their proper bin locations.
- Communication: Act as the liaison between the customer and the office team, ensuring special orders and follow-up work are handled seamlessly.
Core Values for Success
- Customer Focus: Deliver total satisfaction by being attentive, resourceful, and professional at the sales counter.
- Profitability: Ensure all order entry and inventory tasks are performed accurately to prevent errors and waste.
- Communication: Facilitate timely information flow regarding customer needs, stock levels, and order status between the office and the warehouse.
- Integrity & Professionalism: Conduct all personal interactions—whether with a long-time customer or a new vendor—in a courteous and respectful manner.
Qualifications & Experience
- Customer Service Mindset: A passion for helping others and the ability to maintain a positive attitude under pressure.
- Technical Aptitude: Ability to quickly learn our product lines and become proficient in the WISE system for order processing.
- Detail-Oriented: A "head-down" approach to data entry to ensure orders are written correctly the first time.
- Equipment: Ability to safely operate material handling equipment (forklifts, etc.) to pull and move inventory.
- Reliability: A proven track record of punctuality and trustworthiness.
Physical Requirements & Working Conditions
- Environmental Exposure: Ability to work in varying conditions, including exposure to the elements (heat, cold, rain) when retrieving material from the yard or loading vehicles.
- Physical Labor: Ability to safely lift and handle material weighing up to 50 pounds.
- Mobility: Ability to stand and move between the sales counter and the warehouse for the duration of the shift.
- Digital Proficiency: Dexterity to operate a computer keyboard, mouse, and handheld scanners for efficient order entry.
Our Commitment to You
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by law.
***PRIOR WAREHOUSE EXPERIENCE PREFERRED***
Pay: From $24.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
