Overview
Join our dynamic team as a Parts Counter Associate and become the vital link between our dealership and our valued customers. In this energetic role, you will provide exceptional customer service by accurately identifying parts, managing inventory, and facilitating smooth sales transactions. Your enthusiasm and organizational skills will drive customer satisfaction and ensure efficient parts operations. This position offers a rewarding opportunity to develop your automotive knowledge while contributing to a fast-paced, team-oriented environment.
Duties
- Greet customers promptly and professionally, assessing their needs to recommend suitable parts and accessories.
- Utilize automotive diagnostics and repair knowledge to identify the correct vehicle parts quickly and accurately.
- Manage inventory control by stocking, organizing, and maintaining parts shelves using inventory management systems such as CMMS (Computerized Maintenance Management System).
- Process sales transactions efficiently through POS (Point of Sale) systems, handling cash, credit, and other payment methods with accuracy.
- Negotiate with customers to upsell parts and accessories, enhancing sales opportunities while ensuring customer satisfaction.
- Collaborate with the service department to fulfill parts orders promptly, ensuring timely vehicle maintenance and repair services.
- Maintain excellent communication with customers via phone etiquette, providing updates on orders and assisting with inquiries.
- Support marketing efforts by promoting available products and special offers to increase retail sales.
- Keep detailed records of sales, stock levels, and order fulfillment using Microsoft Excel or similar tools.
- Ensure a clean, organized workspace that adheres to safety standards and promotes efficient operations.
Qualifications
- Previous dealership experience or retail sales background is preferred but not required; strong organizational skills are essential.
- Knowledge of automotive diagnostics, vehicle maintenance, and automotive repair processes is highly advantageous.
- Proficiency in inventory management systems such as CMMS; experience with POS systems is a plus.
- Bilingual or multilingual abilities are desirable to serve a diverse customer base effectively.
- Strong math skills for retail math calculations, inventory control, and cash handling accuracy.
- Excellent communication skills combined with friendly phone etiquette to engage customers professionally.
- Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Familiarity with Microsoft Excel for record keeping and reporting purposes. This role is paid and offers an engaging environment where your automotive knowledge can grow alongside your career! We value proactive individuals who thrive on delivering outstanding customer service while supporting our dealership’s success through effective inventory management and sales expertise.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
