Job Information
Job Title: Chronic Care Management Representative
Department: Chronic Care Management
Reports To: Team Supervisor
FLSA Status: Non-Exempt (Hourly)
Company Overview
Kings County House Calls provides routine primary care directly in the comfort of our patients’ homes. This approach helps protect patients during the time they are most vulnerable to acquiring infections from outdoor exposure or clinic waiting rooms.
The organization focuses on chronic care patients, who are seen on a regular schedule to promptly detect and address any changes in their health before they become bigger issues.
Kings County House Calls also provides a full range of diagnostic testing and lab work in-home — including blood work, EKGs, sonograms, X-rays, echocardiograms, and more — ensuring that patients receive quality care without leaving their homes.
Job Summary
The Telehealth Case manager is responsible for supporting patients and the medical team by performing clerical and administrative duties that ensure smooth daily operations. This role requires strong organizational skills, excellent communication, and the ability to prioritize tasks in a fast-paced healthcare setting.
RUSSIAN FLUENCY REQUIRED.
Essential Duties & Responsibilities
- Conduct outreach to patients to follow up on health status.
- Collaborate with team members to resolve patient issues.
- Answer and direct incoming phone calls in a professional manner.
- Document patient interactions accurately in medical records.
- Perform clerical and administrative office tasks as assigned.
Qualifications
- Education: High school diploma or equivalent required; additional training in healthcare administration preferred.
- Experience: Prior experience in a healthcare office or customer service setting preferred.
- Language Skills: Excellent English and Russian written and verbal communication skills required.
- Technical Skills: Basic computer knowledge essential; familiarity with EMR/EHR systems a plus.
- Reasoning Ability: Strong attention to detail, ability to prioritize, multitask, and manage time effectively.
Core Competencies
- Communication & Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Team Collaboration
- Adaptability & Multitasking
Physical Demands
Prolonged periods of sitting, working on a computer, and answering phones.
Ability to interact with patients and staff in a professional healthcare environment.
Work Environment
Office-based, day shift schedule. Professional healthcare office environment requiring interaction with patients, providers, and administrative staff.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Education:
- High school or equivalent (Preferred)
Language:
Work Location: In person
