The LMU Information Technology Services team enables technologically-rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports the University’ mission:
The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice
Under the direct supervision of the Director of Enterprise Applications Solutions, the Staff Experience Manager provides leadership and strategic direction for the staff digital experience, ensuring that administrative and operational systems, such as Workday, Adaptive Planning, and related platforms, deliver efficient, cohesive, and user-centered experiences. This role oversees the lifecycle of technology services that enable staff success, including process optimization, vendor management, system consolidation, and continuous improvement. The Staff Experience Manager leads, develops, and holds accountable a cross-functional team of Product Strategists and Application Support Analysts. They partner with Human Resources, Finance, Payroll, and other administrative offices to align systems, processes, and outcomes with institutional goals. The incumbent also plays a key role in university committees, contributing to governance alignment, digital transformation, and the continuous improvement of ITS operations and service delivery.
Strengthen Cross-Functional Delivery: Partner with Application Development Services, Data Services, and the PMO to deliver seamless, integrated solutions for staff-facing services.
Streamline Staff Pro cesses: Partner with HR, Finance, and administrative offices to reduce manual work, increase automation, and enhance business pro cess efficiency.
Deliver Pro jects with Ap pro priate Methodologies: Lead Agile and Waterfall pro jects, selecting the most effective ap pro ach to ensure successful planning, delivery, and communication.
Loyola Marymount University Expectations
Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.
Comprehensive understanding of staff lifecycle and administrative systems (e.g., Workday HCM/Finance, Adaptive Planning, ServiceNow, or other enterprise administrative platforms).
Demonstrated ability to collaborate with HR, Finance, and other administrative units to im pro ve pro cesses, streamline operations, and enhance service delivery.
Typically, a Bachelor’s degree in Information Systems , Business Administration, or related field ( Master’s preferred). Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation, policy and technology changes.
Preferred Qualifications:
- Experience implementing or optimizing major administrative systems such as Workday HCM/Finance, Adaptive Planning, ServiceNow, or related platforms.
- Expertise in business process optimization and administrative service delivery improvement.
- Experience negotiating contracts or managing vendor partnerships within a higher education or complex organizational environment.
- Expertise in data-driven decision-making, including analytics, service metrics, and dashboards to drive operational or experience improvements.
- Advanced certification or training in service management, such as ITIL, HDI, Prosci/ADKAR, Agile/Scrum, or Lean Six Sigma.
- Familiarity with AI, automation, and cloud technologies (e.g., AWS) to enhance staff experience and operational efficiency.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.
Hiring Salary Range
$118,000.00 - $140,000.00 Salary commensurate with education and experience.
Salary Range
$115,100.00 - $155,400.00 Salary commensurate with education and experience.
#HERC# #HEJ#
Staff Regular
Salary range
$115,100.00 - $155,400.00 Salary commensurate with education and experience.
Please note that this position may not be eligible for visa sponsorship now or in the future.
Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)
LMU is committed to providing equal access to employment opportunities and ensuring a comprehensive recruitment and selection process for all applicants.
Individuals who require a reasonable accommodation to participate in any stage of the application, interview, or selection process may contact Human Resources at [email protected] or by phone at (310) 338-2723. Applicants who use relay services or other assistive communication technologies are welcome to utilize those services when contacting Human Resources.
When contacting Human Resources, please include the job posting number, title of the position and department for which you are applying. Applicants are not required to disclose the nature of a disability or provide medical information when requesting an accommodation during the recruitment process.
LMU will work with applicants in a timely and interactive process to identify and provide reasonable accommodations consistent with applicable federal and state law.
