CUSTOMER SERVICE & ACCOUNTING ASSISTANT
ABOUT US
Skywave Wireless, Inc. is a local Internet and telephone provider serving customers throughout northeast Nebraska.
ABOUT THE POSITION
As our customer base continues to grow, we are looking for a welcoming, dependable, and customer-focused individual to join our team.
This position will serve as a first point of contact for our customers and will provide customer service, sales, billing, and administrative support. The position will also assist with routine accounting duties such as processing payments, preparing deposits, reconciling transactions, and maintaining accurate records.
Bilingual in English and Spanish, with the ability to communicate effectively in both languages, is a plus.
PRIMARY RESPONSIBILITIES
- Assist customers in person, over the phone, and by email with payments, billing questions, scheduling, service issues, equipment returns, and other customer service needs.
- Process customer payments and other transactions in a timely and accurate manner.
- Enter and maintain customer account information in the billing system.
- Prepare bank deposits and reconcile daily customer payments and transactions.
- Assist with basic accounts receivable, accounting, and recordkeeping functions.
- Assist with invoices, reports, spreadsheets, and other routine accounting and administrative tasks.
- Maintain knowledge of Skywave products, services, pricing, and features.
- Provide scheduling and administrative support for sales, service, and installation activities.
- Maintain organized and accurate customer and financial records.
- Perform other general office duties as assigned.
QUALIFICATIONS
- High School Diploma or General Education Degree (GED)
- Previous customer service experience preferred
- Previous bookkeeping, accounting, accounts receivable, or cash-handling experience preferred, but not required
- Excellent oral and written communication skills
- Strong problem-solving skills
- Strong attention to detail and accuracy
- Comfortable handling customer payments and financial information
- Computer skills required
- Basic proficiency with Microsoft Excel or similar spreadsheet software
- Data entry experience preferred
- Ability to operate standard office equipment, including computers, phones, copiers, and scanners
- Ability to work independently and as part of a team
- Dependable, organized, and able to manage multiple tasks
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
Shift:
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- West Point, NE 68788: Relocate before starting work (Required)
Work Location: In person
