Job Summary
We are seeking an energetic and dedicated Community Liaison to serve as the vital link between our organization and the community we serve. In this role, you will foster positive relationships, facilitate effective communication, and ensure that community needs are understood and addressed. Your enthusiasm and proactive approach will help build trust, promote engagement, and support our mission to create a welcoming environment for all stakeholders. This paid position offers an exciting opportunity to make a meaningful impact through dynamic interaction and community outreach.
Responsibilities
- Act as the primary point of contact for community members, organizations, and partners, ensuring clear and friendly communication.
- Organize and participate in community events, meetings, and outreach programs to strengthen relationships and gather feedback.
- Collaborate with internal teams to develop initiatives that support community interests and enhance engagement efforts.
- Maintain accurate records of interactions, feedback, and outreach activities using property management or community engagement systems.
- Address inquiries via multi-line phone systems, email, or in person with professionalism, courtesy, and promptness.
- Assist with crisis management procedures by providing support during emergencies or sensitive situations involving community members.
- Promote inclusivity by supporting multilingual communication efforts and ensuring accessibility for diverse populations.
Requirements
- Proven experience in hospitality management, customer service, or community outreach roles within hotel or resort environments.
- Bilingual or multilingual skills are highly desirable to effectively communicate with diverse community groups.
- Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is preferred.
- Strong interpersonal skills with the ability to handle guest relations, guest services issues, and client communication confidently.
- Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment.
- Knowledge of hotel emergency procedures, guest services standards, and front desk operations is a plus.
- Demonstrated problem-solving skills in customer service scenarios with a focus on positive resolutions.
Join us as a Community Liaison to be at the forefront of building meaningful connections! Your enthusiasm will help foster a welcoming atmosphere while ensuring our community’s needs are met with professionalism and care. This role is perfect for someone passionate about hospitality management, excellent at communication across diverse groups, and eager to make a difference through proactive engagement!
Pay: $51,615.07 - $62,160.09 per year
Benefits:
- Flexible schedule
- Food provided
- Referral program
- Relocation assistance
Work Location: In person
