Description:
Do you love solving problems and keeping things running smoothly? Apply to join our office team as our Furniture Service Coordinator.
Responsibilities
Furniture Service (2/3 of your time)
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Furniture customer service:
- Document customer complaints, provide warranty information, assign technician, collects service fees, and pursue other appropriate action.
- Schedule furniture service appointments with customers and organize technician’s schedule.
- Furniture Claims:
- Apply for credit from manufacturers for defective products and the labor necessary for repair
- Order Service Parts:
- Coordinate with service technician to order correct parts for repairs, track order status and delivery of parts, receive parts, and maintain communication with customer.
General Office Support (1/3 of your time)
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Answer incoming internal and external phone calls
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Wait on customers at window
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Assist other office staff with ordering and scheduling furniture and flooring customers.
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Assist sales staff as needed
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Shared accounting duties:
- Taking and posting payments
- Processing credit applications
- Performing daily audit
Requirements:
Friendly, people-first attitude — you're the face (and voice!) of our customer service
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Able to resolve issues in ways that benefit customers and the company
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Comfortable multitasking and staying organized
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Basic computer and phone skills; comfort with numbers is a plus for the accounting side
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Office experience preferred.
- Experience with customer service and handling warranties is desired.
Benefits
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Health Insurance Plan
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Dental Insurance
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Vision Insurance
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Life Insurance
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401k match and profit sharing
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Employee Purchase Plan
Details
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Pay: Based up experiance
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Schedule: Full time.
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Location: Skaff Furniture Carpet One, 5301 Hill-23 Drive, Flint, MI 48507
